Senior Process Excellence Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day. 

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What you would do

• Analyze the gaps in the current processes and associated pain points, prioritize these end-to-end and define initiatives to transform them. 
• Design a roadmap for developing key processes in Operations first, ensuring scalability, to then push them to the next level. 
• For processes that will be performed in our systems, you collect user stories with (internal) customers, supporting Tech teams with their discovery of their OPS customers' needs, and partly also supporting in technical solution design. 
• Create transparency of your processes by continuously quantifying their performance based on KPIs. 
• Steer the process improvement initiatives with the relevant interdisciplinary teams and ensure a high quality of results. 
• Cooperate with a broad group of stakeholders within and also outside of Operations (incl. for example Tech Product Managers, Finance, etc.) and align them towards the optimization of our processes. 
• Build and share process knowledge, hence enabling stakeholders to adhere to the new standards. 
• Facilitate workshops, training sessions, and coaching to embed a process improvement mindset within teams. 

Who we're looking for:

• Min. 5 years of experience in the same or a similar area (e.g. process management, continuous improvement, project management, etc.)  
• Certification in Lean Six Sigma or equivalent process improvement methodologies is a plus! 
• You have good know-how or a grasp of how Operations work (from planning and replenishment over production and transportation to fulfilment) 
• You have a good understanding of system workflows and are willing to deep dive into Emma's system landscape, translating technical processes into business processes and vice versa 
• You have a strong understanding of supply chain and can derive strategic concepts for an excellent Supply Chain.  
• You are a Strategist: you enjoy creating a vision and thinking long-term to bring our processes to the "next level". 
• You are a Structured thinker: you enjoy analysing problems, can draw meaningful insights from data, and derive the right conclusions for improvements. 
• You are a People person: you enjoy engaging with & winning over different people across the company. 
• You are fluent in English and have excellent verbal and written communication skills. 
• You enjoy process automations (programming languages like Python and/or SQL are a plus). 

What we offer

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!