Available Location: Lisbon, Portugal
Role Summary
We're looking for a skilled and experienced Post-Sales Strategy & Operations Manager to join our Post-Sales Strategy & Operations team. The Post-Sales Strategy & Operations Manager will partner closely with Customer Success, Professional Services, Technical Account Management and Customer Education leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth.
Role Responsibilities
- Collaborate with cross functional teams across Global Services to design and implement strategies to drive customer success, retention and revenue growth
- Perform analysis and optimize post-sales operational processes, including onboarding, delivery, and support, to ensure efficiency, scalability, and customer satisfaction
- Develop and track key performance indicators (KPIs) to measure customer health, satisfaction, and retention, and inform data-driven decisions
- Enable Customer Success leadership to make data driven decisions through reporting on renewals, business reviews, retention, and expansion metrics.
- Build data packs for quarterly business reviews and planning and publish through Tableau or Looker dashboards
- Build and maintain process documentation
- Shadow strategic initiatives and build decks that tell data driven recommendations to drive change
- Execute quarterly quota setting and compensation processes
Role Requirements
- Minimum of 5+ years of Sales/Business Operations or Technology Consulting experience.
- Demonstrative executive presence and ability to influence at all levels of the organization.
- Self-starter with ability to function independently and in a timely manner.
- Strong analytical skills and problem solving skills
- Strong verbal and written communication skills.
- Ability to manage your own workload and adjust priorities to work efficiently and meet deadlines
- Experience working in a SaaS company is a plus
- Experience supporting reporting and crediting initiatives for a sales department.
- Experience working with Salesforce, Gainsight and Boostup is a plus
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
