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Job Description
This is a remote opportunity, candidates can be located anywhere in the US.About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary
We are seeking a highly skilled and experienced Payments Product Manager to join our dynamic team. As a Payments Product Manager, you will be responsible for overseeing the development and management of our payments products and services. You will collaborate with cross-functional teams, including engineering, design, marketing, sales and customer support, to ensure the successful delivery of innovative and customer-centric payment solutions. The ideal candidate will have a strong background in payments technology, a deep understanding of the industry landscape, and a passion for driving product excellence
Position Responsibilities & Essential functions
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Conducts routine tasks with little direction & assignments as directed. Operates with moderate supervision, little instruction on routine work; detailed instructions on new projects or assignments. Latitude for independent judgment for defined tasks. Uses existing procedures to complete diverse assignment.
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Develop and execute the payments product strategy, including defining the product roadmap, feature prioritization, and commercializing.
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Product knowledge is the foundation of product management & product led. Develops additional competence by completing structured work assignments.
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Expands knowledge about industry, customers, and organization to capture customer requirements. Develops and champions innovative ideas and give input to business development/partnership teams.
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Leads product requirements, works daily with agile teams & defines user stories and Features (Epics). Demonstrates aptitude to be seen as a product leader through strategic & tactical contributions & the development of relationships with business and team leaders.
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Understand full current picture of product including strategy, current defects, and usage. Assist in shaping the individual product requirements in support of an existing product strategy.
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Accountable for assisting in driving the full product lifecycle from ideation to end-to-end of life. Responsible for relevant, specific product feature requirements. Limited interaction with net new products.
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Responsible for modifying/updating key product management artifacts, including incorporating any new research on market/competitive, personas, and business metrics as well as OKRs in the development of the product roadmap.
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Act as a subject matter expert on payments technology, industry regulations, and emerging trends, and provide guidance to internal stakeholders and customers.
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Collaborate with customer support teams to address customer inquiries, resolve issues, and gather feedback to inform product enhancements.
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Stay up-to-date with industry developments, competitive offerings, and emerging technologies to identify opportunities for innovation and differentiation
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Ensures that user personas & product requirements are defined and reflected in user stories. Translate defined product vision & Features (Epics) into user stories (based on feedback from dealers/customers & analysis of user & buyer personas) to deliver differentiated customer outcomes.
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Manage the backlog for sprint teams, partnering with R&D/scrum master in prioritization of user backlog, supporting full lifecycle from definition, beta, showcase, & retrospective.
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Partner with PMM to develop a uniquely differentiated value proposition for product that resonates with internal and external stakeholders and results in market share and/or margin growth.
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teams (e.g., Design, Engineering, Customer Success).
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Assist Launch Mgmt with a smooth, collaborative go to market plan; work with other teams (e.g., sales, customer support, pricing, business development) on effective product growth and adoption, tracking customer feedback and objection handling.
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Measure &report outcome metrics (OKRs) that align to product strategy and business goals.
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Invest in gaining functional expertise & SME through training, partnering with more experienced CDK product managers.
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Develop & prioritize user stories based on user/market requirements, strategy & business plan.
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Invest in developing business acumen in making decisions on products in conjunction with product management leaders.
Qualifications & Job Requirements
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Bachelor’s degree in Computer Science, Business, Engineering, or equivalent industry experience
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2+ years of Payments Industry or related field as Product Owner or Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management.
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Strong understanding of payments technology, including payment gateways, processors, card networks, and alternative payment methods.
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Growth minded, self motivated and solution focused
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Empathetic & user led/data driven approach to problem solving & decision making that addresses customer pain points and drives business value
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Experience in Agile software/DevOps methodologies & working with globally distributed teams.
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Experience in creating user stories, working with R&D & other product managers to drive end-to-end execution of product releases.
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Strong written & verbal communication skills. Experience is facilitating customer communications.
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Strong technical aptitude, can work with R&D to translate business requirements into actionable user stories.
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Knowledge of regulatory compliance requirements in the payments industry is a plus.
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Track record of product execution in dynamic environment.
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Travel up to 25% of time
Base Compensation: $119,000 - $150,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
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Paid Time Off (PTO)
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401K Matching Program
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Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Top Skills
What We Do
We’re Neuron at CDK Global. We use artificial intelligence and machine learning to produce predictive data insights for dealers and automakers. We’re committed to helping dealers connect and serve their customer base while growing their businesses in the way they envision.
After the acquisition of Square Root on February 1st, our enterprise software, CoEFFICIENT®, is further breaking through organizational silos, uncovers each dealership's unique needs, and helps achieve business goals to improve customer experiences.
Why Work With Us
Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people who share our values of Own It, Stay Curious, Be Open and Create Possibilities. We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different
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