The Assoc Technical Support Analyst provides primary support to customers using CDK's products. This includes troubleshooting software issues, responding to customer inquiries via phone and email, creating case logs, and guiding clients through technical problems. The role emphasizes customer service, collaboration, and documentation to enhance product quality.

The Sr. Project Manager oversees the implementation process of client software solutions, managing resources, developing project plans, providing updates, and ensuring client satisfaction. They lead a matrixed team and are accountable for project milestones and success criteria, requiring strong leadership, communication, and negotiation skills, along with the ability to travel 75% of the time.

The Software Engineer will be responsible for developing and designing Product Software using technologies such as Core Java, Spring, and React. This role includes leading small project teams and contributing to the development of concepts and methods while solving complex problems and collaborating with global teams.

The Associate Business Process Consultant will manage on-site and remote delivery of CDK software and business process consulting. Responsibilities include training clients on CDK solutions, making recommendations for process improvement, mentoring associates, and providing project support. The role involves significant travel and client interaction.

The Associate Project Manager maintains data accuracy in our system through contract management, oversees the ISV lifecycle, and collaborates with stakeholders. Responsibilities include managing contracts, updating Salesforce, and participating in quality improvement projects.

The Assoc Technical Support Analyst provides primary support for customers using CDK’s products, responding to inquiries via phone, email, and chat. The role involves troubleshooting software issues, guiding clients to resolutions, documenting problems, and facilitating product change requests while maintaining high-quality customer service.

The Field Account Executive coordinates and installs the Automated Vehicle Registration System for clients, provides training and ongoing support, drives revenue through customer satisfaction, and analyzes client volume to find new revenue opportunities.

The Designer will create on-brand multichannel materials, collaborate with various teams, and produce designs for different media including print and digital ads. Responsibilities include managing multiple projects, following brand guidelines, mentoring junior designers, and contributing to campaign concepts.

The Senior Software Engineer will engage in the development and design of product software using technologies like Java, Spring, and React. They will analyze technical solutions and solve moderate problems independently while following specific project practices. The role also involves collaborating in a team, sharing knowledge, and building professional expertise within defined guidelines.

The Senior Financial Analyst role focuses on ensuring timely and accurate financial reporting, conducting analysis for management decisions, forecasting, and supporting complex cost and profit centers. Responsibilities include building Excel templates, collaborating with various departments, and training junior analysts.

The Tax Manager will support the income tax team with tax planning, compliance processes, software implementation, and special projects. Responsibilities include managing tax returns, analyzing tax legislation, ensuring compliance, and improving reporting efficiencies in tax provisions. The role requires collaboration with stakeholders and driving tax-related process improvements.

The Associate Course Developer will design and develop eLearning courses and video simulations in collaboration with instructional designers and the Instructional Technology team. Responsibilities include preparing training requests, managing user requests in the LMS, and generating reports, while adhering to instructional design standards and accessibility requirements.

As a Software Engineer, you will collaborate with a talented team to develop and support dealership platforms for global customers. You'll utilize technologies like ReactJS, Java, and AWS, while also employing skills in database management and project collaboration tools. Analytical problem-solving is key to ensure high-performance applications and services.

The Sr Customer Success Manager at CDK Global is responsible for managing client relationships, assisting clients in utilizing CDK solutions effectively, and identifying growth opportunities. The role requires analytical skills to assess risks and develop training plans while also providing feedback and mentoring to junior staff. Additionally, the position involves preparing reports to drive client growth and collaborating with sales and marketing teams.

The Sr. Manager of Customer Success drives customer loyalty and retention by managing relationships between customers and various teams. This role includes overseeing regional managers, ensuring adherence to processes, monitoring KPIs, leading initiatives, and promoting an exceptional customer experience while fostering team development and satisfaction.

The Sales Engineer at CDK Global designs and supports custom solutions for dealerships, focusing on Networking, Unified Communications, IP Video, and more. Responsibilities include collaborating with sales teams, presenting solutions, preparing technical and pricing documentation, and ensuring customer satisfaction through consulting and on-site reviews.

As a Sr. Resolution Analyst, you'll manage dealer and partner portfolios, address client issues and disputes, conduct root cause analyses, and assist in policy updates. You'll liaise between departments, mentor team members, and ensure compliance while maintaining documentation. Proficiency in Microsoft Office and advanced Excel is crucial, along with strong communication skills and attention to detail.

The Senior Project Manager oversees implementation projects, serving as the primary contact for clients and internal departments. They are accountable for project delivery, developing project plans, managing resources, providing status updates, and ensuring client satisfaction throughout the implementation process.

The Associate Field Network Engineer provides installation, maintenance, and troubleshooting of client hardware and networks. Responsibilities include performing installations, managing service cases, and ensuring customer satisfaction through effective communication and problem resolution. The role requires skills in diagnosing and repairing PC and network hardware and effectively using company tools and systems.

The Associate Field Network Engineer will perform high-quality installations and maintenance on client hardware. Responsibilities include troubleshooting networks, configuring routers, managing parts requests, and engaging with client sites for prompt repairs and service.