Senior Order Management Representative

Your role at Dynatrace

• Work as a member of the Order Management team that supports the Americas sales teams
• Review and approve quotes for Sales to self-generate standard order forms
• Create non-standard order forms in line with company policies for complex scenarios
• Ensure order forms are prepared in a timely and accurate manner to meet tight sales deadlines
• Work with Manager and Legal to review and approve revisions to order forms requested by Customers or Partners
• Work across various levels within the organization
• Ensure all paperwork is received (order forms, purchase orders, etc.) and matches the approved quote upon contract execution
• Ensure all sales orders are processed in Salesforce and shipment of products is done in a timely manner for booking
• Share best practices and ensure compliance with company internal policies and processes
• Assist with user acceptance testing for new features in Salesforce
• Assist with SOX audits and process reviews when required

This is a hybrid role (2 days per week) out of our Detroit, MI office.
What will help you succeed
Minimum Requirements:

• 5+ years experience within Order Management
• Bachelors Degree
• 1+ year experience with contract administration
• 1+ year experience of drafting commercial terms and conditions and responding to red-lined order forms
• 1+ year experience with Global Enterprise software and services sales orders

Preferred Requirements:

• Experience within the software/technology/SaaS industry
• Advanced MS Word and Outlook, Intermediate MS Excel and Adobe
• Experience with Salesforce and Salesforce CPQ
• A dynamic, flexible individual capable of working in a fast-paced sales environment
• Strong individual accountability and execution
• Is deadline driven with excellent attention to detail
• Is a self-starter with a pro-active approach
• Ability to work with multiple teams involved in the sales cycle simultaneously
• Strong verbal & written communication skills
• Ability to communicate at all levels of working relationships
• Ability to navigate ambiguity and drive towards effective decision making

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards
DOE, salary $70K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.