Senior Operations Monitoring/ Reporting Analyst

3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Serve as a role model for team members by providing excellent services with a focus on customer obsession.
• Ensure the stability and efficiency of IT systems and related applications under your responsibility.
• Analyze, contribute to, and enhance ongoing business processes and workflows.
• Support incident resolution and production operations.
• Maintain and support applications and systems by meeting or exceeding established standards and service levels, while minimizing operational risks.
• Perform various production services tasks, including but not limited to production fixes, data queries, and other related activities.
• Encourage and motivate team members to grow and improve their skills and knowledge.
• Develop team members to support and master Engine-2 technology and related application responsibilities.
• Proactively communicate, update, and respond to managers, stakeholders, incident management, and users. Demonstrate the courage to speak up and challenge participants during P1/P2 bridge calls or meetings.
• Manage third-party vendor applications such as MIDOC, ensuring that vendor technical support delivers fixes or service requests on time.
• Negotiate and coordinate with Regional or MITDC production support for applications such as Alfresco, Camunda, AIS, etc., to ensure timely delivery of fixes or service requests by Regional and MITDC PS.

Required Qualifications:

• Possess a minimum of 3 years of experience in Java and .NET programming.
• Demonstrate proficiency in PL/SQL, New Relic, Java, web services, and software debugging.
• Hold a minimum of a Bachelor's degree (S1) in a relevant field.
• Exhibit strong English communication skills, with the ability to speak up and challenge participants during discussions.

Preferred Qualifications:

• Proficiency and master in PL/SQL, New Relic, Java, web services, and software debugging.
• Exceptional and precise defect or problem analysis skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid