E-commerce is booming, but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re changing that. We help brands turn fulfillment into a competitive advantage - scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform that powers 500+ brands, from fast-growing DTC players to enterprise names like MUJI, Aigle, or Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS Atlas, and 7 warehouses across Europe, we’re solving logistics challenges that haven’t been addressed before - making fulfillment faster, smarter, and greener.
Backed by $18M in funding, we’re growing fast: from 10 million orders in 2024 to major enterprise expansion, we’re scaling to meet the growing demand for tech-driven logistics.
About the role 🚀
The objective of this role is to oversee and optimize warehouse operations across two sites, ensuring an outstanding merchant experience while driving operational excellence and scalability.
Reporting directly to the Head of Fulfillment, this position builds on Bigblue's rapid growth in 2024 -including a 70% increase in hub activity and the successful recruitment of a 5-member team that you will lead.
As a Senior Operations Manager, you will play a key role in driving performance metrics, streamlining processes, and shaping the future of Bigblue's proprietary warehouse management system (Atlas) to support long-term growth.
Own KPIs that deliver an exceptional merchant experience
- Lead and inspire a high-performing team of 5+ members: Drive operational excellence and exceed performance targets.
- Ensure compliance with operational guidelines: Maintain quality and consistency across all warehouse processes.
- Hold warehouse partners accountable: Enforce high-performance SLAs for speed and accuracy.
- Provide actionable performance insights: Deliver clear reports with improvement plans to drive continuous excellence.
Drive the evolution of processes and systems
- Identify and resolve systemic challenges: Leverage insights to uncover operational inefficiencies and spearhead initiatives that drive scalability and resilience.
- Design and implement high-impact solutions: Recommend and oversee advanced methods, tools, and procedures that deliver measurable performance improvements.
- Track learnings and best practices to design to our standard operating procedures
- Lead transformational projects: Drive strategic warehouse initiatives, such as mechanization and automation, ensuring alignment with long-term business objectives.
- Influence technology evolution: Partner with product teams to shape the design and deployment of WMS Atlas, ensuring it meets the dynamic needs of a world-class logistics operation.
Strategically lead as Bigblue’s operations expert
- Build and nurture strategic partnerships: Establish and maintain high-value relationships with key warehouse stakeholders to foster alignment and collaboration.
- Be the bridge between strategy and execution: Act as a trusted advisor to Growth and Customer Success teams, providing expert guidance on warehouse operations to support commercial objectives.
- Take ownership of strategic merchant and prospect visits to drive business growth.
Own financial and operational performance
- Drive productivity and efficiency within warehouse operations, aligning output with strategic business goals.
- Oversee workforce planning to ensure optimal resource allocation in fast-paced, dynamic environments.
- Analyze and challenge warehouse cost structures, ensuring maximum value and accountability from partners.
Requirements 🙌
- Deep experience in managing complex supply chain ecosystems, including warehouse optimization, partner management, and technology integration
- Manager of 5+ people in previous experiences
- Not afraid of operational day-to-day, ability to manage & prioritize emergencies.
- Results-oriented: Strong focus on achieving goals and delivering measurable outcomes.
- Proactive problem solver with a hands-on mentality and a drive to tackle challenges head-on
- Ability to shape and execute large-scale logistics strategies
- Exceptional communication in French and in English
- Strong data-driven mindset with the ability to analyze complex datasets and translate insights into actionable strategies.
Perks 🎰
- Monthly 43.20€ mobility package
- 10€ meal voucher per worked day (55% paid by Bigblue)
- 100% mutual insurance (Benefiz)
We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
Process
1. Informal discovery call (Google Meet)
2. Deep dive interview (Google Meet)
3. Case-study
4. On-site interviews
5. References
Top Skills
What We Do
Bigblue is the fulfillment solution for customer-centric brands.
Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales
In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
