Director, Revenue Operations

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
We are seeking a dynamic and strategic leader for the position of Director of Revenue Operations for our EMEA region. The ideal candidate will play a pivotal role in centralizing and enhancing operational support across marketing, sales, and customer success teams, driving market momentum and facilitating superior performance across EMEA. This role requires a strategic mindset and deep analytical expertise to influence decision-making and optimize operational processes. The Director of Revenue Operations is a key role focused on driving operational excellence through the deployment of strategic initiatives, market insights, and efficient processes. This role will ensure revenue growth, operational efficiency, and cross-functional collaboration, operationally reporting directly to the EMEA SVP.
You'll Get To:

• Revenue Strategy & Execution: Lead the development and execution of a comprehensive regional revenue operations strategy that aligns with global objectives, driving predictable revenue and supporting ambitious EMEA growth targets.
• Sales & Marketing Alignment: Forge strategic partnerships with regional sales, marketing, and customer success teams to optimize lead-to-revenue processes, ensuring seamless transitions, robust pipeline management, and strategic resource allocation.
• Revenue Forecasting & Reporting: Direct the regional revenue forecasting efforts, employing advanced data analytics to generate precise projections, identify risks and opportunities, and enhance global reporting initiatives.
• Process Optimization: Champion the implementation of scalable, efficient operational processes that elevate productivity and drive revenue performance throughout the EMEA region.
• Cross-Functional Collaboration: Serve as the senior liaison between regional teams and the global revenue operations group, facilitating knowledge transfer and ensuring alignment between EMEA goals and global strategies.
• Data-Driven Insights: Utilize sophisticated data analytics to inform strategic decision-making, delivering actionable insights that enhance sales performance, customer acquisition, and retention strategies.
• System & Tool Management: Oversee the utilization of CRM and revenue operations tools, ensuring data integrity and optimal technology deployment to enhance sales and revenue processes.
• Performance Management: Establish and track key performance metrics for revenue operations, including pipeline health, lead conversion, and sales productivity, driving teams to meet or exceed established targets.
• Go-to-Market Finance Collaboration: Collaborate closely with the Go-to-Market Finance team to ensure financial alignment, adherence to budgets, and precise revenue forecasting within the EMEA region.
• Leadership Reporting: Directly report to the EMEA SVP with a dotted line to the SVP of Global Revenue Operations, serving as an integral extension of the Revenue Operations leadership team.
• Operational Support: Act as a senior liaison between the EMEA region and the North American Revenue Operations team, ensuring strategic alignment and efficient execution of sales operations.
• Efficiency Improvement: Proactively identify and implement enhancements to operational processes to drive efficiency and effectiveness within the EMEA region, fostering shorter sales cycles and improving client experiences.
• Quoting & Pricing: Lead the quoting and pricing processes by providing strategic market insights and ensuring alignment with global pricing strategies. Develop local playbooks for standardized commercial terms.
• Local Deal Desk Support: Oversee local deal desk activities, including approvals and issue resolution, ensuring timely and effective support during EMEA business hours.
• Orders & Renewal Management: Coordinate order and renewal management processes, addressing regional needs and challenges to minimize churn and attrition.
• RFPs & Proposals Management: Drive the management of RFPs and proposals, leveraging local knowledge while coordinating with global teams to ensure timely, accurate responses.
• Customer Success & Professional Services: Enhance customer success and professional services operations by providing strategic local insights and ensuring alignment with overarching customer initiatives.
• Partner Operations: Collaborate with system implementors and Solex partner accounts to ensure effective support and engagement with partner-enabled clients.
• Performance Measurement: Lead the tracking and analysis of performance metrics and KPIs, providing strategic insights to identify areas for improvement.
• Budgeting and Resource Planning: Strategically assess headcount needs and budgeting to support regional growth while managing costs effectively.
• Sales Enablement: Gather and analyze feedback from sales teams to ensure they have access to impactful sales enablement content and training tailored to the region.
• Seeking candidates that can work on a hybrid schedule at least 2 days a week from either our London or Paris office.

What You'll Bring:
Years of Experience in Related Field: 10+ years of experience in revenue operations, finance, or a related field.
Education:MBA or other advanced degree - Certification in finance (e.g. CPA, CIMA)
Technical/Specialized Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong understanding of sales, marketing, and customer success functions, and experience aligning these teams for revenue growth
• Excellent analytical skills, with the ability to interpret data and provide actionable recommendations.

We're Even More Excited If You Have:

• Experience working in the EMEA region.
• Experience in a matrixed, global organization, and comfortable working with leadership in North America and other regions

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.