Senior Operations Manager

Join our Logistics & Distribution team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Reporting to the Vice President of Operations, the Sr. Operations Manager mentors and trains supervisors and leads, in all areas of the business, to ensure they are fully capable of running their areas. Ensure that all customer requirements are met including on time delivery and quality. Investigate opportunities for improvements and cost reduction. Sets and measures goals and objectives for the department on a daily, weekly and monthly basis.

• Monitors and audits safety, production, quality, inventory transactions, etc., to ensure all processes are being followed

• Mentors supervisor concerning employee relations and daily work issues such as the scheduling of work, overtime needs and requirements and supervising efficiency throughout each department

• Monitors and assesses Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS) to determine efficiency of workflow

• Identifies inefficiencies in workflow; advising labor adjustments as needed

• Monitors order queue and ensures balance between replenishment, picking, packing and shipping.

• Participates in frequent configuration testing of WMS and WCS for efficiencies, post system changes

• Manage and create transparency to problem orders, in a proactive and timely manner, while working to resolve and communicate issues to partners for assistance

• Drive Process Improvement initiatives that support Performance Metrics, Wave Planning, Routing and Distribution

• Recruit and develop the next generation of department leaders, with an emphasis on building bench strength and succession planning

• Proactively manage team and individual performance of direct and indirect reports at all levels within areas of responsibility. Work with Site Human Resources in preparing talent development and performance improvement plans.

• Provide trouble-shooting techniques and participate on the floor in addressing process & system issues; makes sound decisions and provides direction to team when needed

• Collaborate with business leaders regarding forecasts to anticipate current and future system and equipment modifications required to maintain cost effective operations

• Work closely with Operations, Engineering Services, IT and other departments to improve efficiency, capacity and quality for the business

• Ensures all customer deadlines and ship windows are met

• Ensure all Q.A. processes are followed and all orders leave the facility accurately

• Participates in customer service calls, production meetings, safety meetings, and management meetings

• Addresses complaints and resolves problems

• May perform other duties and special projects as assigned by the VP, Operations

Skills needed to be successful in this role:

• Excellent interpersonal, presentation, project, and time leadership skills

• Apply sophisticated calculations as related to productivity and throughput of replenishment, picking, packing, and shipping functions

• Multi-tasking, time management, efficiency, relationship building, and collaboration skills

• Strong attention to detail and organization

Minimum Qualifications:

• High School Diploma or GED equivalent.

• 5+ years related experience in leading operations teams.

• Use of Warehouse Control Systems (WCS) and Warehouse Management Systems (WMS).

• Proficient with Microsoft Outlook, Word, Excel and PowerPoint.

• Ability to apply and use analytical tools to determine decisions based on customer expectations.

• Ability to travel up to 10%.

• Ability to work weekend shifts as needed.

• Authorized to work in the United States on a full-time basis.

Preferred Qualifications:

• Bachelor's degree.

• Manhattan WMS experience.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.