Senior Operations Associate

Reporting to the National Director of IT and Operations, the Senior Operations Associate supports the remote and office operations of the organization across a wide range of areas, including office management, contracts, legal, finance, events, and basic IT support. They work well independently as well as within and across teams, are systems-oriented, highly detailed, and organized, and demonstrate strong communication and problem-solving skills. A positive customer-service attitude and a dedication to equity and inclusion in all operations work is essential.

Responsibilities:

• Remote and Office Operations
• Independently own and manage travel and operations-related systems and platforms (Egencia, Lyft, Airbnb, Boomerang, Dochub, LastPass, and others) and provide rapid troubleshooting assistance for users.
• Coordinate DC operations and logistics, including acquiring and managing DC workspace that is appropriately scaled for organizational needs and serving as the day-to-day point of contact for the office space vendor.
• Lead on procurement and distribution of office supplies to staff.
• Plan and execute event logistics, including venue selection, catering, attendee management, and post-event follow-up.
• Manage organizational correspondence through the general email account.
• Lead on knowledge management, including maintaining organizational documents in Zendesk.
• Onboarding of new staff in coordination with HR and other operations-related departments.
• Manage a few email inboxes like contacts@, operations@
• Other duties as assigned.




• IT and Software Management
• Coordinate with the National Director of IT and Operation to maintain an updated inventory of --computer devices and other electronic equipment.
• Coordinate the distribution of devices and equipment to new staff.
• Serve as primary day-to-day administrator of Google Groups.
• Work with the National Director of IT and Operations to ensure a robust set of systems (e.g. Slack, Zoom, Google Docs) to ensure smooth daily operations.
• Other duties as assigned.




• Contracts Management and Finance
• Facilitate and independently maintain filing systems for electronic documents (currently through Precisely).
• Process contracts in Precisely for the Organization.
• Review and submit expense reports for Operations and travel credit card accounts.
• Supporting contract leads in the overall contract submission, review, and approval process
• Annually review and improve where needed the contract management process
• Other duties as assigned.




• Organizational Culture
• Plan regular social activities in coordination with the Executive Operations Team that supports organizational culture in coordination with the social committee as relevant.
• Support planning and lead on logistics for all-staff retreats and other organizational in-person or remote events.
• Provide technical support for monthly all-staff meetings, draft and send meeting notes.
• Establish communication channels for the Finance and Office Management team to exchange knowledge that can enhance staff administrative efficiency.
• Other duties as assigned.

Required Qualifications:

• Experience in an Administrative role.
• Ability to analyze and optimize processes for efficiency and effectiveness.
• Excellent written/verbal communication and listening skills.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with colleagues and stakeholders.
• Strong analytical skills, with the ability to identify and analyze operational issues and develop practical solutions.
• Strong time-management skills, with the ability to meet deadlines and work efficiently.
• Exceptional organizational skills, with the ability to effectively manage multiple tasks and priorities.
• Must be detail and solution-oriented and have general troubleshooting skills.
• Experience in event planning and implementation.
• Experience with Google Workspace Applications (Gmail, Meet, Calendar, Docs) and Microsoft 365 license support.
• A proactive and solution-oriented approach to challenges.
• A commitment to continuous learning and process improvement.

Desired Qualifications:

• Experience in inventory management, database, or similar software is beneficial.
• Experience in planning, executing, and monitoring projects.
• Experience owning and operating systems and services.
• Experience with putting together training materials and providing training in the owned system.
• Previous experience in the contract management process.
• Some basic IT and billing experience is valuable.

About the Indivisible Project

We’re building something new. We’re a progressive grassroots organization that began in the aftermath of Trump’s election. We’re working to build a democracy that reflects a broad, multiracial “we the people,” one that works for all of us and is sustained by all of us. To support this movement, we’ve built an incredible team at the national level. We dream big, we support each other, and we have fun doing it. For more information about Indivisible’s vision, mission, and theory of change, click here.

We’re changing what’s politically possible. Indivisible is part of the powerful progressive movement reaction to Trump, fighting the racist, misogynistic, plutocratic, and authoritarian agenda trumpeted by Trump and the GOP congress. Don’t take our word for it; Indivisible has been featured on the Rachel Maddow Show multiple times, as well as in the New York Times and in pretty much every other major news outlet in the country.

We’re building together. We’re building a new organization every day - a rare opportunity to model what we want to see in the world. We’re deeply committed to equity and building a diverse and inclusive organization.

We’re looking for you. If you want to fight for the soul of American democracy, there’s no better place to be than Indivisible. We’re looking for more team members who are passionate about building an inclusive democracy and committed to getting results. It’s an exciting, fulfilling place if you’re someone who wants to fight fiercely for the progressive world we want to have.

Every one of us on the national team is here because we believe this movement is the best way to retake and build progressive power in this country. Does that ring true for you? If so, great - throw your hat in the ring to join our team. Let’s start #winning together. For more information about Indivisible’s organizational principles, click here.

Indivisible Project is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of support needs at the time of application.