Senior NetApp Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are seeking an experienced and highly skilled Senior Engineer in NetApp storage solutions to join our team of support engineers. The Senior Engineer will serve as subject matter expert (SME) and the go-to authority for all aspects of NetApp technologies, providing technical leadership, strategic guidance, and hands-on expertise to drive the success of the team. You will be responsible for providing advanced technical support and troubleshooting complex issues across multiple customers in alignment with organizational objectives.

Roles & Responsibilities

• Provide expert-level remote technical support for NetApp ONTAP, E-Series, and StorageGRID technologies across multiple customers
• Troubleshoot and diagnose technical issues related to NetApp systems
• Develop and maintain technical documentation, including troubleshooting guides, best practices, and standard operating procedures
• Mentor and train other support engineers in the team, sharing knowledge and best practices
• Stay current with the latest NetApp technologies, best practices, and certifications
• Participate in on-call rotation to provide 24/7 support for critical issues
• Contribute to monitoring of team metrics and KPIs, ensuring the health and success of the service
• Collaborate with other cross-functional teams as necessary to provide excellent customer support
• Act as a liaison between technical teams, management, and vendors, ensuring clear communication and alignment
• Support pre-sales or business development efforts by providing technical expertise and service design recommendations
• On call support for client escalated issues 

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Minimum of 10–15 years of hands-on experience with NetApp storage solutions and vendor support
• Proven track record in designing and managing enterprise storage environments
• Expert knowledge of NetApp ONTAP hardware, software, and associated features (e.g., RAID-DP, Snapshot, SnapVault, FlexClone, SnapMirror)
• Proficiency in SAN/NAS protocols, including iSCSI, FC, NFS, and SMB
• Familiarity with hybrid cloud environments and NetApp’s cloud services (e.g., Cloud Volumes ONTAP)
• Proven experience troubleshooting and resolving complex technical and performance issues in environments and performance optimization skills
• Excellent written and verbal communication and interpersonal skills 
• Excellent documentation, and presentation abilities
• NetApp Certified Data Administrator, NetApp Certified Support Engineer, NetApp Certified Implementation Engineer
• Experience with other storage vendors (e.g., Pure Storage, Dell EMC, HPE) is a plus
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V) and their integration with storage systems
• Familiarity with automation and scripting (e.g., PowerShell, Python) is a plus

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.