Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
As a Senior Marketing Operations Manager at Smartsheet, you will play a critical role in orchestrating, measuring, and optimizing our marketing efforts. You will be responsible for driving projects, overseeing processes, implementing strategies, and ensuring alignment across various marketing functions to drive efficiency, scalability, and revenue growth.
This position will report to the Director, Marketing Platform Operations and can be based remotely from anywhere within the United States where Smartsheet is a registered employer. It is an individual contributor position with potential to grow a team in the future.
You will be responsible for:
- Data analysis and insights: Drive marketing measurement, funnel reporting, and marketing attribution. Orchestrate the collection and dissemination of data-driven insights to inform decision-making and optimize marketing performance. Develop reporting frameworks and KPIs to track, analyze, and report on marketing initiatives' effectiveness. Dig into data anomalies and recommend or drive solutions.
- Technology implementation: Evaluate, recommend, and implement marketing technologies and automation tools to enhance operational efficiency and enable marketing success.
- Strategic planning and program ownership: Collaborate with cross-functional teams throughout the organization to develop, operationally support, and measure marketing strategies aligned with business objectives. Translate business goals into operational plans and tactics and see initiatives through to completion. Report out to senior leadership regularly on impactful programs and projects.
- Process optimization: Design, implement, and refine marketing processes, workflows, and systems to improve efficiency and effectiveness. Document systems and processes in shareable workflows, docs, sheets, and slides, to maximize visibility and impact.
- Cross-functional collaboration: Work closely with marketing, sales, business intelligence (BI), finance, and other teams to ensure alignment, streamline processes, and drive results.
You have:
- 12+ years of marketing experience with 5+ years in Marketing Operations or a similar role.
- 3+ years in SaaS/Software/Technology marketing with PLG experience preferred. B2B experience preferred.
- Must be familiar with or able to quickly learn a variety of martech platforms and business application systems including but not limited to: CRM, MAP, CEP, Data Enrichment, Analytics, and more. Experience with Marketo, Salesforce, Snowflake, and Tableau preferred.
- A solid understanding of strategy, planning, execution, and tracking of marketing activities, as well as managing a marketing funnel.
- Experience working cross-functionally to drive alignment and successfully accomplish goals.
- Strong affinity to data, sales and marketing metrics, and continuous optimization.
- Very strong organizational and written/verbal communication skills; must be able to prepare presentations and be comfortable speaking to groups; must be comfortable dealing with sales/executive management.
- Ability to work in the US on an ongoing basis.
Current US Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Stock - Restricted Stock Units (RSUs) for eligible roles
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
US Pay Range
$145,000—$190,000 USD
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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What We Do
At Smartsheet, our mission is to empower anyone to drive meaningful change — for themselves, their businesses, and the world. Simply working harder is not enough to be successful against a shifting economic landscape. Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a flexible, secure, no-code platform that gives anyone the ability to continuously make an impact. By changing the way the world works, we believe we can change the world.
Why Work With Us
Smartsheet is a place where people love what they do and are empowered to do their best work every day. We support one another and achieve our goals as a team, not as individuals. Regardless of role, team members are driven, entrepreneurial, and committed to making an impact by turning great ideas into action.
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