Who we are looking for
A Senior Manager, who will build out our user research team in the US sports market and lead a team that are responsible for understanding the needs, attitudes and behaviours of our end users.
Never Ordinary. Are you ready to shape the future of user experience in the North American sports market?
You will develop and implement a cutting-edge UXRfunction, conducting both generative and evaluative research to uncover actionable insights and improve the overall user experience in our digital products. Your ability to synthesize findings into compelling narratives will support the Business value of your recommendations, driving enhancements across our digital products.
With a keen eye for customer motivations and behaviors, you will leverage Voice of Customer (VoC) feedback and data analytics to inform our approach.
Your strong analytical and communication skills will enable you to present findings to stakeholders at all levels, while building lasting relationships with internal and external partners.
Join us in creating extraordinary user experiences that redefine the online betting landscape.
This role is eligible for inclusion in the Company's hybrid working from home policy.
The salary range for this position is $110,000 - $160,0000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Experience within the online gambling industry.
Strong knowledge of UXR methods and practices, encompassing both qualitative and quantitative approaches, including statistical analysis.
Strong educational background, with an undergraduate degree or higher in a Business Management discipline.
Experience with tools such as user research platforms, eye-tracking hardware, analytics software and design collaboration tools.
Ability to communicate effectively and professionally at all levels.
Ability to research complex topics quickly and accurately, including legislative and compliance matters.
Confidence working with complex detail and high-level concepts and strategies.
Ability to work both independently and as part of a team.
Excellent planning and organizational skills.
Main Responsibilities
Developing and implementing a UXR strategy to enhance processes, scale research across divisions, and drive organizational value.
Conducting generative and evaluative research using qualitative and quantitative methods to generate actionable insights.
Synthesizing research findings into compelling narratives that highlight problems and the Business value of proposed solutions.
Analyzing customer attitudes, motivations, needs and behaviors through VoC feedback, data analytics and trend analysis.
Sharing insights with Business partners and creating scorecards to integrate customer experience data company wide.
Presenting research findings and recommendations to stakeholders at all levels, from individual contributors to senior leadership.
Building and maintaining relationships with internal and external stakeholders.
Top Skills
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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