About the RoleLead Old Navy's ecommerce content experience workflow for US & Canada markets. Partner cross-functionally with brand and creative strategy, program management and web content developers to launch best in class site experience from content creation to build. Track project team activities and deliverables, supporting program delivery, leveraging a good understanding of tools and processes such as solutioning, estimating, forecasting, capacity management, status reporting, risks/issue management and program plan. Apply good understanding of web content development lifecycle and project management/agile methodology in day-to-day responsibilities. Plan and coordinate rollout of Content Management Systems [CMS] program for Old Navy online. Serve as the primary point of contact to partners in product management, foundation UI engineering, user experience [UX] and online operations to gather design requirements, create business case, lead user acceptance testing [UAT], build and plan new content type launches. Support product catalog team with data governance that impacts site navigation, product photography presentation and product attribution on category pages. Build and maintain Catalog operations strategic roadmap for systems enhancement requests and automation efforts. Manage a team of 4 associate content managers and accountable for team performance through teaching, coaching, and providing meaningful feedback to build capabilities. Reports to San Francisco Office but work from home permitted.
Salary Range: $161,100 - $177,500
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.What You'll Do
1. Experience in planning, building and launching successful marketing campaigns on web or mobile app using content management system, developer support, personalization tools and support A/B testing initiatives;
2. Support catalog data governance using STIBO as a PIM tool [Product Information Management];
3. Experience in collaborating with key business stakeholders like marketing, online experience, user experience designers, application developers and product managers to launch new web and app features and execute personalized content experience;
4. Experience working as a manager with 3+ direct reports, responsible for their career development;
5. Web and app content management system – Amplience, Prolific AMS;
6. Various PIM tools [Product Information Management] – Stibo, Pacman and Nova;
7. Digital production and release processes, including direct experience with tools and technology like JIRA, Airtable, Workfront, SmartSheet, Pageproof, Sharepoint and Miro;
8. Personalization and audience segmentation tools such Optimizely and Tealium audience management;
9. Adobe Omniture for creating reporting dashboard for ongoing A/B tests and personalization campaigns; and
10. HTML, CSS and JavaScript
Who You Are
Bachelor’s degree or foreign degree equivalent in Computer Science, Engineering, or related field and four (4) years of experience in the job offered or related role. In lieu of a related Bachelor's degree, employer will accept two (2) additional years of experience in the job offered or related role. Any suitable combination of education, experience, and/or training is acceptable.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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