Senior Manager - Revenue Enablement

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Senior Manager, SMB-C-D Revenue Enablement is a strategic leader responsible for leading a team to develop and deliver impactful sales, product and technical training curriculums, collaborating with stakeholders, and building training delivery to empower sales teams to surpass their goals. The ideal candidate will possess a proven track record in sales enablement, showcasing expertise in delivering training, content development, and optimizing sales processes. Additionally, the candidate should exhibit strong delivery skills, both in-person and virtually, coupled with the ability to think strategically and devise innovative solutions to enhance sales performance.

Key Responsibilities:

● Develop and execute engaging and informative sales training programs, in both in-person and virtual formats, aligning with overall sales strategy and goals.
● Create compelling content supporting the delivery of training programs, including presentations, simulations, and role-playing exercises.
● Design and maintain sales training materials, presentations, and resources.
● Collaborate with marketing and product teams to craft high-quality sales collateral, presentations, and playbooks effectively communicating product value propositions and sales messaging.
● Work closely with sales leadership to identify training needs and devise customized training plans for sales teams.
● Deliver training programs through various formats, including in-person workshops, online webinars, and self-paced learning modules.
● Facilitate interactive learning experiences that foster engagement and knowledge retention.

● Evaluate the effectiveness of training programs and provide recommendations for continuous improvement.

Qualifications

●Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.
● 12+ years of experience in enablement, preferably in a technology or SaaS company.
● Exceptionally strong delivery skills, both in-person and virtually.
● Excellent communication and interpersonal skills.
● Ability to stay organized and manage multiple projects simultaneously.
● Strong analytical and problem-solving skills.
● Ability to work independently and collaboratively in a fast-paced environment.
● Proactive and adaptable mindset with a commitment to continuous improvement.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.