Head of People Operations

We power people's progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Meet the team!

The People Operations team is responsible for the entire lifecycle of the employee journey at Preply, including onboarding, total rewards, benefits, HR systems and people analytics. They’re also responsible for driving strategic People projects such as employee engagement, career development and frameworks and among others.

What you'll be doing:

• You’ll be reporting to the Senior Director of People Operations, Systems & Total Rewards.
• Head a diverse People Operations Team, currently 4 team members, continuously coaching and developing this high-performing team distributed around the globe.
• Define our global people operations strategy, and manage the day to day operational processes and activities.
• Collaborate with all People Teams (People Partners, Talent Acquisition, Mobility) and business stakeholders on all People Operational matters across the employee lifecycle.
• Improve and optimize our operational excellence and efficiency, including reviewing core HR systems. 
• Ensure our global entities are compliant with local legislation on the ground. 
• Identify opportunities to design new processes and improve the way we do things, shaping the powerful moments along the employee journey.
• Be the key point of contact for global operational topics as we continue to grow and hire worldwide. 
• Handle any employment relations matters professionally, swiftly, and in strong collaboration with our legal and People partners.

What you need to succeed:

• You are an operations expert and have 7+ years of international experience in People Operations or HR services.
• You have a strong knowledge of Spanish labor laws regulations and best practice HR policies with global exposure preferred - e.g. in USA or across Europe. 
• You love systems of any kind, with some exposure or understanding of HR systems.
• You have excellent project management skills and are able to optimize processes constantly. 
• You have the ability to lead and inspire your team through multiple challenges. 
• You have high levels of empathy and ability to create trust and engagement with stakeholders in and outside of HR. 
• You are a creative problem solver that is able to handle large amounts of data and structure it into a meaningful analysis.  
• You are fluent in English (Spanish is a bonus).

Why you'll love it at Preply:

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; 
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. 

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

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