Senior Manager / Manager, Customer Account Management

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Senior Manager / Manager, Customer Account Management in Customer Operations in Finance, Finance & Control.

Greetings from your future manager

Join our team and make a meaningful impact on Customer Operations performance and efficiency! In this role, you will oversee receivables, collections, bad debt, and credit risk operations globally, ensuring seamless delivery and compliance. You will play a key role in optimizing cash flow, mitigating credit risk, while acting as a trusted partner to assigned businesses, aligning their specific requirements with standardized C2C processes. If you thrive in a fast-paced environment and excel at building relationships across departments and functions to drive alignment and business success, we’re looking forward to hearing from you. – Paula Sydry, Director Customer Account Management

What you will do

• Lead the execution of receivables, collections, bad debt, and credit risk management processes, ensuring consistency and compliance

• Monitor key performance indicators (KPIs) and consistently boost operational efficiency to enhance working capital, cash flow, and risk mitigation

• Provide data-driven insights and recommendations to leadership on collections strategies, accounts receivable trends and credit risk exposure

• Act as a key contact and trusted partner to assigned businesses, understanding the business specific requirements while ensuring alignment with standardized C2C processes

• Encourage collaboration among cross-functional teams to drive continuous improvement and operational efficiency

• Act as a change leader and consistently support process standardization, harmonization and automation initiatives to enhance scalability and efficiency

• Drive adoption of new operating models and process standards, secure buy-in from key stakeholders and ensure processes and systems are aligned with policies and rules

• Develop and manage talent by identifying and cultivating the essential skills and capabilities within the team to ensure sustained performance

Who you are

• You are a results-driven professional with a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; Master’s degree or relevant certifications are considered an asset

• You are an experienced leader with 7+ years in Customer to Cash (accounts receivable, collections, bad debt, and credit risk management), including at least 5 years in a leadership role

• You are an expert in AR processes, collections strategies, and credit risk evaluation, with a deep understanding of legal collection processes as well as credit insurance

• You are proficient in technology, with expertise in ERP systems and advanced Excel skills; experience with automation tools is considered an asset

• You are an analytical and detail-oriented manager, with effective problem-solving skills and the ability to develop and implement risk mitigation strategies

• You are an accomplished leader, skilled at motivating and guiding teams in a fast-paced, results-oriented environment

• You are skilled communicator and collaborator, fluent in English, skilled at building relationships across departments, functions and with external stakeholders to drive alignment and business success

• You are a skilled professional with in-depth expertise in internal controls, risk management, and compliance frameworks

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils’. Our work is impactful and transformative.

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

The position holder will report to Director, Customer Account Management.

Please apply via the link above and attach your CV and cover letter latest 30.04.2025. We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99.

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/   

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!

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