At Towne Park, it’s more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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The Senior Manager of Succession Planning and Talent Development will be responsible for designing and implementing strategies to identify, develop, and retain high-potential employees. This role focuses on ensuring the organization has a robust pipeline of talent ready to step into key roles, fostering leadership development, and enhancing overall employee growth and performance.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $114,000.00-$150,000.00
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
About Towne Park
At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.
Position Summary (What you will do)
The Senior Manager of Leadership & Succession Planning will be responsible for designing and implementing strategies to identify, develop, and retain high-potential employees that enhance the organization's leadership capabilities at all levels. This role focuses on ensuring the organization has a robust pipeline of talent ready to step into key roles, fostering leadership development, and enhancing overall employee growth and performance. Partner with leaders to align talent strategies with organizational goals, driving business success, foster innovation and add to a high-performance culture.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform all functions.
Key Responsibilities:
Succession Planning:
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Develop and implement a comprehensive succession planning strategy to identify readiness, develop, and prepare future leaders across all levels.
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Collaborate with functional leaders to assess talent pipeline requirements, forecast talent needs and create development plans for critical positions.
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Use assessment tools, performance data, and feedback to evaluate leadership potential and create targeted development plans.
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Collaborate with HR business partners and department heads to maintain up-to-date talent profiles and succession metrics.
Talent and Leadership Development:
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Design and implement talent development programs, including leadership development, career progression, and skill enhancement initiatives.
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Develop and manage a competency framework to guide employee development and performance.
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Design programs for emerging leaders, middle managers, and senior executives, including coaching, training, and experiential learning opportunities.
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Establish and oversee coaching and mentorship programs to support leadership growth.
Performance Management:
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Support the development and management of performance management cycle that drives high performance and aligns with the company’s strategic goals.
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Establish and oversee the end-to-end performance management cycle, including goal setting, mid-year reviews, and annual evaluations.
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Provide tools, training, and support to managers to foster meaningful performance conversations and feedback.
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Analyze performance data to identify trends, recognize excellence, and address performance gaps.
Learning and Development:
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Oversee the creation and delivery of learning programs that address the organization's and its employees' needs.
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Implement innovative learning solutions, including e-learning, workshops, and on-the-job training.
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Evaluate the effectiveness of learning programs and make continuous improvements.
Employee Engagement:
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Foster a positive and inclusive workplace culture that promotes employee engagement and satisfaction.
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Implement initiatives to enhance employee morale, retention, and overall workplace experience.
Qualifications (What we are looking for)
Required:
Education:
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Bachelor’s degree in Human Resources, Business Administration, equivalent experience, or related field
Work Experience:
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Proven track record of developing and implementing successful talent and development strategies.
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Strong knowledge of learning and development best practices and tools.
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Excellent leadership, communication, and interpersonal skills.
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Ability to build strong relationships and influence at all levels of the organization.
Management Experience:
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Minimum of 7 years of progressive HR experience, with at least 3 years in a leadership role focused on succession planning, performance cycle and talent development.
Preferred:
Education:
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Master’s degree preferred.
Knowledge & Skills:
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Experience in [industry-specific knowledge, if applicable].
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Certification in HR or Talent Development (e.g., SHRM-SCP, CPTD).
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ICF Coaching Certification (ACC, PCC, MCC)
Leadership Qualities We Look For
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Alignment to the organization vision, team leadership and supervision, delegation of tasks and responsibilities, performance management, adaptability and resilience, conflict resolution and mediation, motivating and inspiring teams, managing diverse teams, decision-making with stakeholder input, coaching and mentoring, project and resource management, communication and feedback, crisis and change management, collaboration and cross-functional leadership, employee development and succession planning, setting and managing expectations, building and sustaining team culture, leads through change and ambiguity, maintains inclusive and positive relationships
Scope
Authority to Act:
Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
Budget Responsibility:
The employee has control over resources available only.
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 20% may be required.
What We Do
Towne Park is a leader in hospitality solutions with over 14,000 associates, serving nearly 1,000 leading hotels and healthcare systems ranging from boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers. Our commitment is to deliver the best team, the best service and the best solutions for our people, clients and customers.
For more than 30 years, Towne Park has provided expert solutions including valet parking and self-parking management, door and bell services, concierge, transportation, greeter and patient transport – all with the goal of enhancing the customer experience. Our teams create a smile and brighten the days of millions of guests, patients and visitors at the locations we proudly serve.
Towne Park's unique culture includes a collaborative, social environment that fosters high visibility and career progression. We believe in giving our team countless opportunities to learn and grow.
Our track record of success and growth has resulted in several appearances on the Inc. 500|5000 List of the fastest-growing private companies. Consider joining Towne Park if you are committed to delivering a one of a kind service experience. Visit www.townepark.jobs to apply today! Towne Park is an Equal Opportunity Employer (EOE).
