Senior Manager, GTM Operations

The GTM Operations Sr. Manager is responsible for aligning and optimizing revenue operations across sales, marketing, and customer success to drive predictable, scalable growth. This role plays a critical part in ensuring operational efficiency, improving processes, and leveraging data to enhance revenue performance.

Key responsibilities include streamlining workflows, integrating systems and tools, and developing insights that enable data-driven decision-making. The ideal candidate will work cross-functionally to remove friction in the go-to-market process, ensuring that teams, technology, and strategies are aligned to accelerate pipeline growth, improve conversion rates, and maximize customer lifetime value.

Successful candidates will have a strong analytical mindset, a process-driven approach, and experience managing complex revenue operations functions in a high-growth environment.

What You’ll Do

• Optimize GTM Systems & Processes – Identify inefficiencies in GTM workflows, systems, and data management to improve collaboration, efficiency, and scalability across Sales, Marketing, Customer Success, and Partnerships.
• Lead Cross-Functional GTM Initiatives – Drive strategic projects that enhance pipeline velocity, conversion rates, and revenue growth by aligning teams, automating key workflows, and reducing friction in the customer journey.
• Partner with Marketing on ABM & Lifecycle Strategies – Refine ABM (Account-Based Marketing) and lifecycle programs to ensure high-intent accounts are effectively engaged, enriched, scored, and routed for timely follow-up from lead to renewal.
• Establish and Maintain Revenue Insights & Reporting – Provide actionable insights by tracking and analyzing key GTM metrics (e.g., pipeline influence, conversion rates, retention, expansion), ensuring leaders have the data needed to optimize revenue performance.
• Support Enablement & GTM Team Development – Develop and maintain process documentation, governance frameworks, and training materials, collaborating with Sales Enablement to support new hire onboarding and ongoing team development.

What You’ll Bring

• 5+ years of experience in Marketing Operations, Customer Success Operations, Sales Operations or similar.
• Tech-savvy with experience in administering marketing, sales, and supporting SaaS applications (Salesforce, HubSpot, 6Sense, ZoomInfo, ChurnZero, Impartner, Allbound, Pendo, etc.)
• A self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities.
• Ability to prioritize work and team’s work while minimizing distraction.
• Ability to coordinate and manage potentially complex projects cross-functionally.
• Ambitious, problem-solving, “find a way” attitude and team-player.
• Growth mindset: A willingness to give and receive constructive feedback.
• High level of integrity.
• A deep, genuine curiosity for the business and how it works.
• Track record of results in fast-moving environments and ability to excel under ambiguity.
• Exceptional communication skills and ability to stay calm under pressure.

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

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