Senior manager, Global Solutions Operations

Senior Manager, Global Solutions Group

What you can expect

This Senior manager role will be responsible for supporting the Global solution sales engineering and professional services delivery group. In this role, you will be responsible for driving required business planning, and operational excellence programs. This includes improving efficiency, and providing strategic insights to improve operational requirements, tools and capabilities, and leading key initiatives.

About the Team

The successful candidate will collaborate closely with solutions engineering group, sales leadership, finance, and cross-functional teams. This is to ensure smooth and effective execution of all relevant business priorities across the organization.

Responsibilities

• Managing and guiding operational requirements to support programs and initiatives for the Solutions Engineering team. This is to deliver technical expertise and support in pre-sales processes, helping to develop solution proposals and address technical requirements.

• Overseeing technical presentations, demonstrations, and Proofs of Concept (PoCs) to customers to ensure alignment with client requirements and highlight product capabilities.

• Collaborating with enablement to ensure the Sales Engineering team is up-to-date with the latest product features, functionalities, and roadmap.

• Collaborating with cross-functional teams (Sales, Product, Finance, IT, Marketing, and Customer Success) to ensure alignment on business processes and strategies.

• Implementing best practices, tools, and methodologies to improve the efficiency and effectiveness of both Sales Engineering and Professional Services operations.

• Developing and managing budgets, forecast resource needs, and support overall business objectives.

• Acting as a primary interface for the Solutions Engineering and Professional Services teams to improve handoff processes, communication, and knowledge sharing.

• Generating regular reports and dashboards to provide visibility into key metrics with principle leaders. This is to ensure required success measures on overall capacity and performance are in place.

What we’re looking for

• Experience (5+) in sales operations and/or sales engineering operations, within a SaaS or technology company.

• Experience in managing pre-sales and post-sales technical operations, including team development, process optimization, and customer engagement.

• Have proficiency in CRM systems (e.g., Salesforce), PSA tools (e.g., FinancialForce, Mavenlink), Excel, and data visualization tools (e.g., Tableau, Power BI).

• Experience in leading cross-functional projects, driving process improvements, and managing change.

• Time management and ability to manage multiple priorities in a fast paced environment.

• Have communication and collaboration skills to work effectively across departments and with various stakeholders.

Salary Range or On Target Earnings:

Minimum:

$93 900,00

Maximum:

$217 000,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

11/22/24

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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