Senior Manager - Digital Performance

Posted Yesterday
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Melbourne CBD, Melbourne, Victoria
Senior level
Fintech • Payments • Financial Services
The Role
As a Senior Manager of Digital Performance, you will lead a team to execute digital performance strategies, focusing on customer experiences and optimizing digital channels. Responsibilities include overseeing digital initiatives, managing chat channels, conducting customer journey audits, leveraging data analytics, and collaborating with various stakeholders to enhance performance and achieve commercial targets.
Summary Generated by Built In

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

We are looking for an authentic leader with experience across all areas of digital performance to lead a team of digital professionals (4 direct and 4 indirect reports) to help grow our business.

You preferably have with experience in financial services, strong SEO/SEM experience, a website management background and an understanding of digital channel and media modelling mix to generate, optimise and convert leads.

Reporting to the GM – Marketing & Digital, you have an understanding of Adobe Experience Cloud, have worked with Customer Data Platforms and have strong analytical and commercial skills. A strong people leader, you are able to get the best out of the team and can focus on delivering strategy and meeting targets, while remaining agile enough to meet short term requests from stakeholders.

You bring:

  • 10+ years of experience in digital performance 
  • Strong SEO/SEM background (including Google Analytics)
  • Website management/growth/journey experience
  • Lead generation and conversion through paid online advertising
  • Understanding of digital channel mix & media mix modelling
  • Adobe Experience Cloud understanding – specific focus in Analytics, Target, Campaign, CDP. (Adobe Experience Manager exposure desirable)
  • Experience with Martech and leveraging Customer Data Platforms
  • Strong Communication, Analytical and Project Management Skills
  • Experience leading a team and managing senior stakeholders

What we can offer you:

  • Our strong people-first culture

  • Flexible/hybrid working to enhance your work/life balance

  • Novated lease benefits and discounts

  • 12 weeks Paid Parental leave and access to our Parents Portal

  • Exempt Employee Share Plan

  • Paid Income Protection Insurance under MMSG default Super plan

  • Access to a broad range of learning and development programs

  • Career break and volunteering leave

  • Access to Employee Assistance Program and annual Flu vaccination

  • Lifestyle Rewards program

 
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
 
Please note all successful candidates will be required to undergo background checks.

The Company
Melbourne, Victoria
1,199 Employees
On-site Workplace
Year Founded: 1988

What We Do

With eight brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people in Australia and New Zealand.

Established in 1989, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today.

At MMS, we're proud of our history, our heart, and our commitment to making a difference to people's lives. ​We care because people matter. ​We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.​

Our vision – to be a trusted partner that provides solutions in making complex matters simple – reflects our strong nationwide presence and the many long-term clients we partner with including Federal and State governments and some of the largest public and private sector, health and charitable organisations

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