Senior Manager Community Engagement

The Basics

The Community Engagement Manager is the primary owner for day-to-day operations of the Community portal, and responsible for growing the community in terms of membership, interaction, and advocacy. Membership, in terms of customers and partners signing up and visiting the site on a regular basis. Interaction, in terms of driving high quality exchanges between external users and with the extended Tanium team via multiple avenues (eg. online forums, in-person events, gamification program, social media). Advocacy, in terms of building and executing campaigns to identify and cultivate technical advocates, and then engaging those advocates in community and wider business initiatives.   

What you’ll do

• The Engagement Manager will be responsible for developing and implementing improvements to the Community portal, in accordance with organizational objectives. This will include developing, testing and maintaining new site features, constantly looking for ways for the user experience to be improved, and evaluating for effectiveness.   
• As a member of the Customer Experience team, the Engagement Manager will also pitch and execute projects that require collaboration within the team and cross functionally with other organizations. This will require establishing and maintaining peer relationships, and acumen around aligning with top level company strategic initiatives and peer organizational goals.   
• The Engagement Manager will also be the internal evangelist of the community to the company. Presenting on team calls will be a requirement, with the goal of keeping customer-facing teams informed about: community features and events, top community members, and how they and their customers can get involved.  

We’re looking for someone with

• Education
  • BA/BS or equivalent experience preferred 
• Experience
  • 5-7 years' experience in online communities' management journalism or other relevant experience. 
  • 3-5 years experience building online and in-person brand communities 
  • Experience managing brand community day to day operations, including gamification and advocacy programs 
  • Experience as a community tool owner or power user 
  • Knowledge of brand community management best practices and industry trends 
• You are: 
  • Making sure customer activity in the Community is being followed up on  
  • Encouraging user growth and engagement via the gamification program and other outreach   
  • Promoting the Community both externally (eg. social media, customer events) and internally (eg. team calls)  
  • Supporting customer advocacy strategy by identifying and cultivating engaged Community members  
  • Owning Community tooling and user experience  
  • Leading initiatives around Community growth and development  
  • Tracking Community success via business-relevant metrics  

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $80,000 to $240,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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