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Support Engineers at Tanium assist customers in resolving technical issues and improving overall customer experience. Responsibilities include triaging inbound cases, solving support issues, documenting best practices, and providing feedback to engineering. They need to possess strong technical skills and problem-solving abilities, focusing on customer satisfaction and technical expertise.
As a Support Technical Account Manager at Tanium, you will help customers resolve technical issues, improve their experience with Tanium, document best practices, and serve as a technical expert. You will also collaborate with Support Engineers and provide feedback to engineering teams.
As a Support Technical Account Manager, you'll resolve technical issues, assist with customer support cases, and improve customer experience by documenting best practices and providing feedback on Tanium's performance. You'll leverage your technical skills and problem-solving abilities to ensure customer satisfaction and act as a subject matter expert.
The Director of Strategic Accounts is responsible for driving sales opportunities and managing relationships with enterprise clients. Key tasks include presenting the Tanium platform to C-suite executives, nurturing client relationships, collaborating with marketing and partner teams, and maintaining healthy sales pipelines while exceeding quota requirements.
The Digital Engagement Manager will enhance Tanium’s customer experience by developing scalable engagement strategies. This role involves coordinating customer communications, utilizing product analytics for targeted outreach, and collaborating across teams to improve onboarding and digital enablement, ensuring a seamless customer journey.
In this role, you will assist customers by triaging and solving technical support cases, as well as answering queries on the community site. You will improve customer experience by documenting best practices and providing technical feedback to engineering. Requirements include solid technical skills and problem-solving abilities that leverage your expertise in networking, security, and scripting.
As a Support Engineer at Tanium, you will resolve technical issues for enterprise customers, assist with inbound support cases, and provide feedback for product improvement. You will document best practices and act as a technical expert, focusing on troubleshooting and enhancing customer experience.
The Digital Engagement Manager will enhance customer success and engagement through strategic collaboration across multiple teams, ensuring effective communication and measurement of program success. This role involves utilizing customer data to optimize touch points and improve the overall customer journey.
The Digital Engagement Manager will enhance customer success through scaled engagement strategies, utilizing data to ensure optimal customer touch points. The role involves collaborating with various departments and analyzing metrics to improve digital enablement programs, while also documenting processes for efficiency.
As a Front-End Web Developer, you will maintain existing code and develop new features for Tanium's websites, working with a team to enhance user experience, ensure security, and fix code vulnerabilities. A strong background in React, jQuery, and Canvas is essential.
The Front-End Web Developer will work on maintaining legacy code and developing new features for Tanium's websites, collaborating with a team to ensure security, scalability, and innovative interactive content creation.
The Back-End Web Developer is responsible for maintaining legacy code and building new features for Tanium's websites. The role requires extensive experience in WordPress, Object-Oriented PHP, and SQL, along with collaboration with front-end developers and optimizing current code for performance and security.
The Associate Technical Writer will create and manage technical documentation for Tanium's software products. Responsibilities include gathering data, writing security guides and knowledge articles, producing both electronic and printed documentation, and collaborating with technical contributors to ensure accuracy and consistency.
The Web Operations Manager will oversee the daily operations of Tanium's websites, manage production tasks, improve SEO strategies, enhance site performance through data analysis, and ensure compliance with web accessibility standards. This role requires a strong background in web management and the ability to collaborate with teams on web projects.
The Front-End Web Developer will maintain legacy code and develop new features for Tanium websites. Responsibilities include collaborating with team members, creating interactive content, ensuring website security and scalability, and patching code vulnerabilities.
Maintain legacy code and develop new features for Tanium websites, collaborating with a team of developers and designers. Responsibilities include building new components, updating legacy React components, creating Canvas objects, and ensuring code security and scalability.
The Front-End Web Developer at Tanium will work on maintaining legacy code and developing new features for the company's websites. Key responsibilities include collaborating with developers and designers, creating interactive web experiences with Canvas, and ensuring site security and scalability across platforms.
The Associate Technical Writer will develop technical documentation, including security software guides and knowledge articles, while collaborating with customers and technical contributors to ensure accuracy and consistency. They will manage project timelines and updates while creating both electronic and hard copy documents based on research and communication with users.
The Web Operations Manager at Tanium oversees daily website operations, collaborates on web projects, implements SEO best practices, improves site performance through analytics, and maintains website compliance with accessibility standards.
The Web Operations Manager will oversee the daily operations of Tanium's websites, manage web production tasks, implement SEO best practices, and enhance website performance through analytics and optimization. They'll develop web SOPs and ensure compliance with accessibility standards while collaborating with cross-functional teams.