Senior Manager, Business Planning & Operations

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Hyperforce Platform Services (HPS) team leads Salesforce and our customers through the monumental transformations of the public cloud and AI revolution. We deliver innovation that powers the world’s #1 most trusted AI CRM. We transform how work gets done with AI, providing unprecedented engineering productivity, automation, and proactive resolution for ever improving security, availability, performance, efficiency, and scale. Our technology strategy enables a long horizon of success and enables new business opportunities, agility, cost efficiency, and new product capabilities.
Our dedication to trust, innovation, productivity, profitability, and equality is at the core of everything we do. Our inclusive, globally distributed and high-impact teams boldly innovate and collaborate to deliver world class technology. We embrace and leverage AI across all of our teams and in everything we do. We value diversity, inclusion, and equality for all.
Role Description
The Business Planning & Operations Senior Manager plays a critical role in strategic planning, business analytics, operational excellence, governance, and enablement within the Hyperforce Platform Services (HPS) organization. Reporting to the VP of Business Operations, this role requires a combination of strategic vision, attention to detail, strong initiative, and excellent interpersonal skills. The ideal candidate will excel at collaborating with senior executives and leading key initiatives, particularly in budget operations and Hyperforce efficiency efforts. This role will also dotted line into the Director, HPS Business Planning & Operations.
Budget Operations

• Manage the Hyperforce Trust Platform budget across all spend categories by:
  • Analyzing actuals, forecasting, summarizing variances, and collaborating with engineering teams to address gaps.
  • Partnering with EVP/SVP stakeholders to ensure monthly budget accuracy, provide forecast updates, and clarify variance drivers.
  • Tracking the financial progress of Cost-to-Serve (CTS) initiatives and savings estimates, identifying opportunities for improvement, and working with Engineering leaders and TPMs to enhance execution visibility.
• Enable and advise the operational set up of our second substrate cloud provider to ensure:
  • Taxonomy is aligned to the right strategic objectives
  • Tagging strategy enables cost allocation to the right categories
  • Engineering Budget Owners are onboarded and able to effectively manage workloads and cost estimates
• Lead and / or support analysis for special or ad hoc projects:
  • As new themes or unique scenarios arise, taking on additional financial modeling analysis related to cost to serve, new engineering efforts that materially impact our budget, such as Safe Change, and modeling various scenarios as we continue our migration of customers and workloads out of data centers to public cloud.
• Oversee the Budget Request (BR) process by:
  • Validating estimates, identifying Return on Level of Appropriation (RLOA), and seeking incremental funding when needed.
  • Coordinating with architects to address clarifying questions and tracking BR spend against estimates.
  • Collaborate with the Budget Request Tool Product Manager and engineering teams to evaluate and develop new tooling features for improved efficiency.
• Oversee headcount operations to align with strategic objectives.

Hyperforce Efficiency

• Enhance visibility into Hyperforce efficiency by driving progress in key areas, including ODCR (On-Demand Cloud Resources), storage, network/compute choices, and design optimization.
• Analyze raw data to identify trends, formulate insights, and recommend actionable solutions.
• Partner with Engineering Leaders and Program Managers on cost savings and or efficiency plans, including estimating and tracking savings.
• Partner with the Data Engineering and Capacity Planning teams to improve data availability, metrics tracking, and prioritization of data analysis efforts.
• Evaluate and optimize internal business processes across partner functions, such as Finance, HR, Recruiting, Product Management, and Program Management.

Required Skills

• 10+ years in consulting, investment banking, finance, strategy, or operations roles, with a proven track record of managing complex projects across diverse stakeholders.
• Strategic thinking with strong attention to detail.
• Advanced analytical and problem-solving abilities, including data analysis and financial knowledge.
• Excellent organizational, communication, and interpersonal skills, with the ability to build strong relationships across cross-functional and global teams.
• Proficiency in delivering qualitative and quantitative operational reports to analyze business performance.
• Self-motivated, proactive, and capable of managing programs with minimal oversight.
• Adept at balancing strategic planning with tactical execution in fast-paced environments.
• Preemptive problem-solver with a collaborative approach.
• Bachelor’s degree in a related technical field required.

Preferred Requirements

• Experience and knowledge with Salesforce tools and products; Salesforce trailhead and certification.
• Background in finance, including FP&A, corporate finance, or investment, is a plus.
• Proficiency with data analysis tools such as Tableau and SQL, is a plus.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.

For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.