Senior Manager, Business Operations

As the Senior Manager, Business Operations, you will provide business strategy, data insights, and process transformation to enable our go-to-market teams to do what matters most. Our go-to-market teams include Marketing, Sales, and Post-Sales teams. You are someone who surrounds yourself with data and loves digging into processes and technology to understand where improvements can be made. You are a switch hitter, equally capable of playing at both strategic and tactical levels, and who uses this to drive initiatives from inception to completion.
What You'll Do

• Partnership: Serve as a trusted advisor and strategic thought partner to go-to-market leadership.
• Sales Planning: Manage the development and execution of sales planning processes, including forecasting, pipeline management, compensation plans, quotas, territories, and performance tracking.
• Sales Incentives: Own the end-to-end process to design, document, approve, implement, and monitor sales incentive plans. Take accountability for accurate, timely, and compliant payouts, ensuring clarity for all stakeholders and identifying issues before they become a problem.
• Strategic Insights: Collaborate with Sales and Finance leadership to analyze performance and commission trends, deliver actionable insights, and design data-driven recommendations to support efficiency and revenue growth.
• Strategic Initiatives: Collaborate across go-to-market teams to understand the challenges we face, identify the most impactful opportunities, and craft a roadmap to respond to them, ensuring that the right tools, process, insights, and training are in place.
• Compliance and Accuracy: Validate and process accurate, timely, and reliable data and maintain rigorous documentation and processes to meet accounting and compliance standards.

About You

• 7+ years experience in revenue operations, business operations, finance, management consulting, or other relevant field, including 2+ years of experience managing a team
• Love for data and analytics, including a strong understanding of sales and marketing metrics and the ability to translate insights into revenue-focused recommendations.
• Experience working with large data sets using SQL, CRM tools such as Salesforce, and/or BI tools such as Tableau.
• Salesforce experience and proficiency, including process and dashboard design.
• Experience in end-to-end sales commission administration, ideally using a sales commission system such as Xactly or Spiff.
• Experience scaling go-to-market operations and demonstrated ability to define, refine, and implement go-to-market processes, procedures, and policies.
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders.
• Post-secondary education in computer science, business administration, or relevant discipline.
• Meticulous organization, detail orientation, and task-driven nature.
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Team player that is willing to step in for team members that need help.
• This position is preferred to sit in Austin, Texas.