Senior Manager / Associate Director - Account Management

Company:Mercer

Description:

We are seeking a talented individual to join our MMB team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Senior Manager / Associate Director will handle accounts, including designing the insurance program, marketing the account to insurance carriers, proposing renewal terms to clients and interacting with clients on their day to day service needs.

We will count on you to:

• Manage renewals and new business:
  • Acts as the initial point of contact for clients, carriers and other members of the service team
  • Solicits and follows up for renewal information from the client.
  • Designs, markets and negotiates client renewals and new business with the insurance carriers.
  • Prepares proposal and attends client meetings to discuss the renewal proposal.
  • Binds insurance terms as directed by the client.
  • Transmits binders to the client in a timely manner.
• Provide the client with day to day service:
  • Consult with clients on day-to-day inquiries about their insurance program.
  • Advises the client and carrier of any changes necessary to their insurance program
• Maintain client information:
  • Maintains client files
  • Summaries and schedules of insurance

• Support client service executive on renewals and new business:
  • Prepares renewal information request
  • Prepares Loss Summaries and Large Loss Reports.

What you need to have:

• University degree in a related discipline or other relevant qualifications.
• At least 7-8 years' experience in the insurance broking space.
• Commercially astute and strong business sense.  Strong negotiation skills.
• Strong track record in client and vendor management.
• Ability to mentor and grow teams. 
• Self-initiative and curiosity in health and benefits sector.  Self-motivated to seek out knowledge, test ideas and ways to contribute to the team. 
• Ability to build relationships by communicating, influencing and negotiating effectively with team members. 
• Outstanding project management skill, in planning ahead the different milestones to achieve and execute in a timely manner with strong commitment on quality.
• Computer literacy especially in Microsoft Office.
• Strong language capabilities in English, Cantonese and Mandarin.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.