Job Description
THE ROLE
The Senior Immigration Knowledge Management (KM) Specialist is part of the Knowledge Group, which has global responsibility for keeping clients and staff informed of the changes in the global immigration and mobility landscape and their impact on clients and the firm. The Senior Immigration KM Specialist supports the country content development and maintenance for Fragomen’s Knowledge systems and products, including the Immigration Knowledge Library – our core immigration knowledge database – and its associated country documents and products; the Business Visa Matrix (BVM) – our business traveler tool; and the Knowledge Center (KC) – our client-facing knowledge resource portal. Geographic focus will be on APAC, which covers 20 jurisdictions.
The Senior Immigration KM Specialist works with the product managers and Regional Knowledge Managers to ensure that all content is appropriate for inclusion in the suite of Knowledge products and that it is accurate and clear to readers. The Senior Immigration KM Specialist also works with the larger Knowledge Group to improve content development and maintenance processes and support client research requests and regional projects.
RESPONSIBILITIES
- Draft, edit, update and publish content in Fragomen Knowledge systems as changes in regulations, policies and/or practice occur.
- Work with worldwide professionals (Fragomen practices and teams, co-counsel firms, and clients, as applicable) to clarify the effect of an immigration change on specific Knowledge products and register updates to content as they occur, and per the content maintenance schedule and processes.
- Conduct regular quality control of products and processes to maintain accuracy of content and efficiency of processes.
- Work with technologies such as SharePoint, Tableau, and metadata editors, and Fragomen proprietary systems to efficiently update, review and store country information to support the User/Reader experience.
- Work with the larger Knowledge Group on content updates, system upgrades, publications and client research projects, as required, especially with data collection and evaluation from Subject Matter Experts.
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in a relevant field (Communications, legal studies, international relations, etc.)
- APAC immigration and/or global mobility experience is desirable
- 3+ years’ experience in content management or equivalent preferred
- Strong written and oral communication skills and able to convey complex immigration concepts with clarity
- Experience working with Microsoft O365 products, including SharePoint. Knowledge of Tableau a plus.
- Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests
- Demonstrated experience working in a multi-cultural setting
- Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues
- Ability to categorize and analyze large scale complex data sets
ABOUT YOU
You are an enthusiastic team player and the idea of joining a dynamic team energises you. You understand the importance of building strong networks with internal and external stakeholders and are interested in contributing to innovative solutions which can require a quick response due to shifting geo-political landscape, or sudden legislative and regulatory changes (e.g., Brexit and the COVID-19 health crisis).
Top Skills
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide.
Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries.
An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA.
Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients.
All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate.
We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal.
Find out more at www.fragomen.com.
.jpeg)
.png)
