Customer Support Associate (Weekends)

Job Description

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat

• Be flexible working during business hours but sometimes covering an early morning (from 5am) and weekend shifts

• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

Please note that candidates that are able to work on weekends will be prioritised.

• Are a Singaporean Citizen or Permanent Resident (please note we cannot support Visas for this role)
• Have at least 1 year of experience working in a Customer Support role (Ideally in an in-house environment)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our SG office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus! 
• Are flexible. While you’ll be able to plan your own schedule to a certain degree, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard. 

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.