About The Role
Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.
Aztech IT are seeking a customer focused, experienced, Senior IT Support Technician to join our Service Delivery Team and based at our client site in Aylesbury.
You will be an experienced Senior IT Support Technician and ideally come from the background of an IT Managed Service Provider or previously managed multiple sites in a senior capacity. The successful Senior Support Technician will have excellent Azure troubleshooting experience and ideally have a good standard of network troubleshooting experience as well. The position is mainly based in Aylesbury with some travel to sites in Amersham and High Wycombe.
The main focus for the position is to provide senior support the to and escalations to 1st / 2nd Line IT Support Technicians. There is also support from the the Aztech IT Support Desk based in Milton Keynes.
Key Responsibilities
- Providing efficient and effective customer service to end users and other stakeholders providing remote and desk side support at the clients sites.
- Acting as the first point of contact for senior technical service requests.
- Logging and maintaining support issues detail throughout a service ticket lifecycle (ConnectWise).
- Responding appropriately to more complex problems through escalation.
- Prioritisation and management of workload to ensure client SLAs are met.
- Supplying a high standard of customer service in line with Aztech IT’s standards.
- Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s.
- Delivering against our KPI’s.
- Work in accordance with company values, policies, procedures and standards.
Skills / Attributes Required
- Minimum of 3 years demonstrable experience supporting internal IT users both remotely and deskside at a senior level.
- Clear and confident communicator at all levels and abilities.
- A proven problem solver and good asset management.
- Able to deliver and troubleshoot complex technical solutions.
- Strong communication and documentation skills.
Good Technical Knowledge
- Azure
- Office 365
- Windows Server (installing OS on server)
- Windows 10
- PC & Server hardware
- Solid Networking Skills
Desirable Technical Knowledge
- VMware
Desired Certifications
- MCITP: Server Administrator or MCSE: Windows Server
- MCSA
- ITIL foundation
Package Details
- Salary is up to £55k pa depending on experience and accreditations
- 24 Days Holiday - Increasing with 2 & 3 years service
- The hours of work are 37.5 per week, Monday to Friday
- Based in Aylesbury with some travel to Amersham and High Wycombe.
Benefits
- Excellent training / development opportunities – The Aztech Academy
- Paid Technical Training Portal - Udemy
- Perkbox - Hundreds of different perks delivered to your mailbox weekly.
- Paid for company nights out - this includes a summer and Christmas events.
- Health cash plan – This includes 40% off Nuffield Gyms and access to Hussle
This is a UK based role and we are unable to offer sponsorship. You must have the full, unrestricted rights to work in the UK.
Top Skills
What We Do
Aztech IT Solutions is trusted by more than one hundred growing businesses across the UK to deliver professional, proactive IT support services. Aztech provides the IT support and consultancy services that enable organisations to operate more efficiently, safe in the knowledge that their IT systems are optimised and proactively managed. Your IT partner should work as hard to improve your business as you do. When you work with Aztech, we’ll work diligently to keep delivering tangible, measurable business benefits and you can focus your energies on running your business.
