Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.
RESPONSIBILITIES
- Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
- Daily follow ups on pending ticket to closure and ensure SLAs are met
- Follow up & drive closure of long pending tickets
- Set up and configure printers, scanners, and other peripherals
- Working on a 24*7 environment and on shift basis
- Install and configure software
- Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
- Coordinate with vendors as needed
- Alert the support teams on outages and provide necessary updates on Bridge calls
- Review and test new applications, printers, software’s etc. and provide feedback
- Document issue resolution, Prioritize and re assign tickets in JSM
- Handle escalated issues & support the engineers on floor
- Develop and share Knowledgebase to the teams
- Propose Service Improvement Plans for the company and work on implementing them
- Maintain excellent communication with all end users and other members of the technology department.
QUALIFICATIONS
Education:
- Bachelor’s Degree Preferred
Experience:
- Scripting Knowledge
- 4+ years specializing in end user computing.
- Good knowledge of ITIL processes. ITIL certification is an added advantage.
- Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.)
- Telephony experience (Cisco VoIP preferred).
- Microsoft Office 2010 and 2013
- Outlook 2010 and 2013
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
- Previous work experience in a corporate environment
- Experience supporting Outlook in a Microsoft Exchange environment.
- Experience supporting a variety of Wi-Fi-enabled devices.
- Experience supporting remote users.
- Basic knowledge of thin client systems, network printers, citrix, terminal servers
Other Knowledge, Skills, Abilities or Certifications:
- Excellent communication skills and experience working in a global setup.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures
- Ability to multi-task in a fast-paced environment
Top Skills
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.
With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage.
For more detailed information on First Advantage products and services, visit fadv.com.
