About Capvision
We are a global primary research platform connecting financial institutions, consulting firms, global enterprises, and high-net-worth individuals with subject matter experts across all industries and regions. Our mission is to equip clients with the tools necessary to gain the right insights for their research objectives. We specialize in expert interviews and surveys, business consulting and in-person/remote conferences.
Start Date: April 2025
Location: Hybrid (3 days in office) - Makati, Manila, PH - Full on-site may be required during training
Hours: 9AM-6PM EST (Support New York City and Manila Office)
Why Join Us?
At Capvision, you'll be at the forefront of Information Technology and Security, where you actively engage with the latest advancements in the industry. Your responsibilities encompass playing a pivotal role in maintaining our IT infrastructure, resolving technical issues, and providing crucial support to our team members. You will need to combine technical expertise with strong communication skills to excel in our dynamic environment. You'll thrive in our high-speed, technology-driven setting, relishing the challenges presented by emerging technologies, finding satisfaction in optimizing traditional operational procedures, and deriving pride from empowering our team with the latest in technology and innovation.
Does this sound interesting to you?
IT Support Specialist - Job Responsibilities:
- Take ownership of our remote helpdesk, actively diagnosing and resolving technical issues in a timely manner and with extremely high level of customer support, documenting bugs, and generating reports as needed
- Support new employee onboarding and offboarding , including hardware set-up, account provisioning and communication/training support
- Provide essential desktop maintenance and support, encompassing procurement of and provisioning of hardware, software troubleshooting, and administration
- Develop a strong understanding of our fast-moving business, prioritizing helpdesk assistance based on Return on Investment (ROI)
- Utilize creative problem-solving skills to tackle complex IT issues
- Contribute to custom software quality assurance by participating in test planning and execution
- Build positive relationships with team members and foster a collaborative work environment
- Consistently deliver high-quality output, ensuring all technical issues are resolved efficiently and effectively
Qualifications:
- Bachelor's degree from an accredited college or university (Computer Science or software engineering preferred, not required)
- 2-8 years of relevant experience in a IT support role or similar, with experience in Microsoft enterprise products, desktop maintenance, and troubleshooting; 4-5 Years experience for "Senior" Specialist
- In-depth knowledge of Office 365 administration and Windows troubleshooting
- Familiarity with information and data security standards, including their application to core technology platforms
- Strong interpersonal and English verbal and written communication skills
- Flexibility to work remotely and during off-hours as necessary
- Excellent time management skills and unwavering commitment
Preferred Qualifications (A+):
- Experience with AWS administration
- Knowledge of network and desktop security administration
- Familiarity with implementation of GDPR, ISO and other commonly required data security paradigms
- Recently acquired IT certifications (not required but a plus)
- Ability to write SQL for reporting and business intelligence (not required but a plus)
- Familiarity with custom software quality assurance, test planning, and execution
Compensation + Benefits
- Competitive compensation program: Monthly salary + annual performance bonus
- Vacation leave, US holiday leave, sick leave
- HMO coverage starting hire date
- Be a member of a pioneer office at the World's Faster Growing Expert Network
- You will work with our HQ in NYC and support our Manila PH team
- Be a part of a fun, friendly, and family-oriented culture.
- Very fast paced and motivated culture
- High growth potential and management opportunities in the immediate term and future
- Capvision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't believe in "perfect" candidates. If you want to work hard at a fast growing company, then Capvision is a place where you can grow.
Website: www.capvision.com
Top Skills
What We Do
Founded in 2006 by former Bain & Company consultants and Morgan Stanley investment bankers in Shanghai, Capvision is an industry-leading global expert knowledge services provider. We are the fastest-growing expert network in the United States, as well as the first and largest established expert network in Asia. Capvison partners with over 2000 clients including institutional investors, consulting firms, and Fortune 500 companies to organize and provide fast and accurate expert consultations, surveys, conference calls, transcripts, and customized research solutions.
Our proprietary CRM enables our clients to benefit from the scale of our network and professional relationships, which we continually build by individually screening and recruiting top talent who match each client’s unique needs and goals. We aim to deliver the best services by aligning our interests with our clients' so that they can make well-informed and strategic decisions that outperform the competition.
