Senior IT Engineer

Position Type: Full-Time​ 

Location: This is a remote-first role with a preference for candidates based in the New York City area. On-site presence may be required at our NYC office as needed. We are a globally distributed team with colleagues across the US, Canada, Europe, and India.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

We are seeking an experienced Senior IT Engineer to join our team and ensure the seamless operation of our predominantly macOS-based IT infrastructure.​

Key Responsibilities:

• System Administration: Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability.​
• Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications.​
• Device Management: Utilize Jamf Pro for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management.
• Collaboration Tools: Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members.​
• Automation and Scripting: Develop and maintain advanced scripts to automate routine tasks, enhancing operational efficiency and reducing manual intervention.​
• Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability.​
• Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations.​
• Technical Support: Provide expert-level technical support to staff, resolving complex hardware and software issues promptly.​
• Project Leadership: Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies.​

Qualifications:

• Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field; advanced certifications are a plus.​
• Experience: Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment.​

Technical Proficiency:

• macOS Expertise: Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments.​
• Windows Operating systems: Advanced knowledge of Microsoft Intune, application deployment, and device management.
• Device Management: Advanced proficiency in administering Jamf Pro, focusing on support and device policies, including integration with identity and access management solutions like Okta.​
• Cloud Solutions: Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure.​
• Scripting and Automation: Advanced scripting skills in languages such as Bash, Python, and PowerShell: applied to automate tasks, enhance scalability, and deliver efficient, secure results.​
• Apple Deployment Programs: In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Jamf Pro, Jamf Connect, and Crowdstrike to streamline device deployment and management.​
• Hardware and Infrastructure: Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations.​
• Collaboration and Independence: Proven ability to work individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting.​
• Cross-Platform Support: Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance.​
• Startup Experience: Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes.​

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment.
• Lunches and dinners included for in-office employees via Grubhub

Compensation: 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]