Search the 17 jobs at Cresta

As a Software Engineer on the Chat Agent team, you will develop and deploy ML/NLP models, collaborate with cross-functional teams to define product requirements, and optimize MLOps pipelines to enhance productivity and scalability within contact center operations.

The Software Engineer will design, develop, and deploy AI solutions and proprietary models, address practical AI challenges, collaborate with cross-functional teams for integration, and innovate ways to enhance security, reliability, and cost-efficiency of AI systems.

As a Full Stack Engineer at Cresta, you will design, develop, and maintain key features of an AI-powered conversation intelligence platform. You will collaborate with product and engineering teams to innovate post-call intelligence solutions while ensuring high-quality deliverables and optimizing system performance.

The Senior Software Engineer will enhance the Cresta platform by developing high-quality system components, collaborating with product teams, optimizing performance for lower latency and higher throughput, and demonstrating engineering best practices. They will ultimately grow into technical ownership of key product areas.

The Software Engineer in Test will design and execute test plans, automate testing processes using Playwright with TypeScript, conduct manual testing, analyze test results, and work collaboratively with development teams to enhance software quality and efficiency in customer service applications.

As a Software Engineer at Cresta, you will design and deploy AI Agent solutions, focusing on enhancing practical AI capabilities. Collaborate with cross-functional teams to integrate AI systems into customer solutions, scale AI systems for production, and lead innovative projects that improve security and efficiency in AI technology.

As a Senior Backend Engineer at Cresta, you will design, implement, and optimize backend services and APIs, build data storage solutions using Postgres, ClickHouse, and Elasticsearch, and collaborate with cross-functional teams to enhance customer engagement through actionable insights.

As a full-stack engineer at Cresta, you will develop the Cresta Director application, collaborate with product managers, write efficient code for both frontend and backend, and scale distributed applications. You will also apply machine learning techniques and enhance engineering productivity within a collaborative team environment.

Cresta seeks a Software Engineer to design, develop, and deploy AI Agent solutions. Responsibilities include addressing practical AI challenges, collaborating with teams for integration, scaling AI systems, and contributing to AI roadmap innovation.

As a Senior Software Engineer focused on frontend development, you'll work with product managers to define requirements, scale applications, and integrate tools for CI/CD. You'll design software architecture while writing high-quality code for both frontend and backend, utilizing modern frameworks and optimizing performance.

As a Senior Software Engineer in the Search & Knowledge team at Cresta, you'll play a crucial role in developing and optimizing the knowledge platform, collaborating with product and engineering teams, focusing on user experience and performance while adhering to engineering best practices.

As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive renewals and expansions, analyze customer journeys, and collaborate with various teams to enhance customer experience.

As a Principal Solutions Engineer at Cresta, you will partner with Sales Directors to demonstrate the value of the Cresta platform to potential customers. Your role will involve understanding customer needs, leading product demos, managing technical validation activities, and translating use cases into effective technical solutions. You will also provide insights to improve customer experience operations and develop financial business cases for proposals.

The Senior Software Engineer, Frontend is responsible for developing and improving the Cresta platform by working closely with product and engineering teams, ensuring high-quality, reusable system components. The role involves technical ownership and participation in the overall system design while adhering to best practices and identifying product improvement opportunities.

As a Software Engineer on the Voice Platform at Cresta, you will contribute to the development and optimization of the voice-related technology, collaborate with product teams, and own customer-facing deliverables while ensuring high standards in engineering practices.

The Conversational AI Designer will lead the design and implementation of AI conversation models, collaborate with cross-functional teams, ensure AI model quality, and help customers use Cresta Opera for their AI solutions. Responsibilities include managing projects, developing virtual agents, and delivering enablement programs.

The Sales Enablement Manager will develop and execute training programs for the sales team, ensuring they have the necessary tools and resources. This role involves creating training materials, monitoring initiative effectiveness, and coordinating with stakeholders to enhance program delivery.