Senior Implementation Project Manager - Nurse Call and Alarm Management

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
We are seeking an experienced and highly motivated Senior Implementation Project Manager - Nurse Call and Alarm Management to lead the implementation of our TigerConnect solutions for clinical workflow optimization. The Senior Implementation Project Manager is integral to the Customer organization's PMO team providing exceptional administrator and implementation expertise.
Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully. You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer's change management, ensuring that the project is delivered on time and within scope and budget. You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved.
The Senior Project Manager possesses business acumen and sophisticated analytic thinking, advanced knowledge of TigerConnect's capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership. You will be a champion of Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.
What You'll Be Doing:

• Implement the TigerConnect solutions and products by leading the initial software build and hardware install where applicable
• Identify and mitigate project risks and develop contingency plans as needed
• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues
• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration
• Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project
• Ensure resource availability and allocation by working with management team, customers, vendors, and 3rd party installers, as applicable.
• Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and support customer onboarding
• Track project performance with reports regarding project status, budget, metrics, and resource allocation producing critical insights for executive and leadership reporting and decision-making
• Adhere to project management best practices and provide feedback for ongoing internal process improvement

What You Bring:

• 12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment
• Bachelor's degree in STEM, Business, or related fields
• Expert knowledge of project management methodologies, tools, and business systems, with demonstrated proficiency in project planning, research, analysis, development methodologies, solution architecture, and systems administration
• Experience in establishing and delivering formal Organizational Change Management, Benefits Realization success metrics, education, and training, along with creating and presenting clear, concise, and well-edited communications to stakeholders, including executive leadership
• Exceptional customer relationship skills - proven ability to collaborate and communicate with both technical and non-technical personnel
• Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
• Ability to obtain and communicate technical information and requirements to non-technical audiences
• Passion, integrity, high energy, and a sense of humor
• Superior organizational skills - demonstrated ability to multi-task and manage multiple projects at a time while maintaining precise attention to detail
• Ability to travel up to 50%

Preferred Qualifications:

• Project management certification (e.g., PMP, CSM, etc.)
• Healthcare workflow knowledge in a hospital environment
• Ability to read floor plans and drawings of hospital layouts

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• We are targeting a base salary from $89,500 - $186,100
• You will also be able to participate in our annual corporate bonus program

Perks & Benefits We Offer:

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hard-on your schedule
• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2024), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies (2023).
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.