Senior Human Resources Integration Consultant

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

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Summary

The Senior Human Resources Integration Consultant [Sr. HRIC] leads efforts in establishing and supporting the client throughout the implementation process. The Sr. HRIC is the primary liaison between the client and the system integration team responsible for building out the profile and structure required to support the clients’ needs. The Sr. HRIC will manage all facets of client integration into the Resourcing Edge platform and service partnerships. They will be responsible for achieving the company’s performance goals, with a focus on quality and the new client experience. This position also plays a role in maintaining standard operating procedures.

As a key team member of Resourcing Edge (RE), the Senior Human Resources Integration Consultant has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Role and Responsibilities

• Develop new client relationships and serve as direct contact for the client key stakeholders and decision makers as part of the implementation experience.
• Facilitate guidance and support throughout implementation to include the integration of payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed.
• Ensure the client is informed of all federal and state-specific compliant regulations that may impact their workforce and provides HR guidance to implement applicable best practices.
• Manage the integration timeline to ensure that all key milestones are met in a timely manner and with accuracy.
• Ensure the streamlining of information flow between clients and the system and payroll side of the integration support team, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hire on-boarding.
• Partner with the integration support team to provide training to client contacts on RE’s services, process, payroll systems, web and software products, employee benefits and support procedures.
• Provide feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Traits & Competencies:

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

• Teamwork – Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.
• Quality – Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.
• Safety and Security – Observes/implements all safety and security procedures.
• Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Qualifications: Required

• Education and/or Experience –
  • Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.
  • 6+ years’ professional Operations, Client Services, Account Management and/or Sales

experience.

• Demonstrated ability in customer service, and problem resolution is required.

• Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Other Skills and Abilities –
  • Must be able to work in a fast-paced environment with the ability to multi-task.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Must have demonstrated ability to work effectively in a diverse workforce.

Qualifications: Preferred

• PHR or SHRM-CP Certification is preferred.

Physical Demands/Environmental Conditions:

• The physical ability to stand and walk for long periods of time.
• Must be able to pass all Drug & Alcohol Screening.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

*The employee is an “AT-WILL” employee subject to termination with or without cause or resignation at any time.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!