Senior Human Resources Business Partner

Who We Are 

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.

Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

Location 

Our Senior HR Business Partner is an integral part of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity. Ideally, you will be based in our Columbus, OH office or Durham, NC office. 

Secondarily, we are willing to consider candidates desiring to be based in our Charlottesville, VA office or Boston, MA office.

Responsibilities 

• Providing HR policy guidance to managers and team members in the business unit
• Building strong relationships with executive stakeholders and leaders to drive business unit and firm-wide HR initiatives forward
• Developing positive relationships with all team members within the business unit as a knowledgeable and trusted HR advisor
• Providing performance management guidance and coaching to business unit executives and managers  
• Facilitating team members' establishing and meeting performance development goals
• Guiding managers through difficult conversations, including disciplinary actions and performance development plans 
• Analyzing HR trends and metrics to recommend solutions within the business unit and firmwide programs and policies to enhance organizational effectiveness, retention, and employee satisfaction. 
• Resolving complex employee relations issues and grievances including guiding mediation
• Conducting thorough and objective investigations including, discrimination, harassment, policy violation, and misconduct 
• Maintaining a thorough understanding and knowledge of local, state, and federal labor and employment laws and regulations to ensure compliance
• Identifying training needs for teams and individuals and partners with the HR and Learning & Development teams to develop and implement training programs, materials, and presentations
• Providing guidance to the business unit on workforce and succession planning, restructures, compensation, retention, and strategic growth

Qualifications

• 8+ years of experience with many different aspects of Human Resources - from performance management and employment law to employee relations and benefits administration
• 5+ years of experience in an HRBP or HR Generalist role in a large international firm within the technology industry
• Exceptional knowledge of local, state, and federal labor and employment laws and regulations
• Excellent listening and negotiation skills paired with proven experience building rapport across a business
• Experience and high-level proficiency working with Workday HRIS and ability to learn and adapt to new tooling quickly.
• You’re passionate about diversity, equity, and  inclusion and always looking for ways to make people feel heard
• You’re excited to work in a fast-paced environment, quickly adapt to change, and thrive in a complex and highly collaborative atmosphere in which ambiguity is constant
• You don’t shy away from difficult conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential

Bonus Points

• Involved in a merger and/or acquisition in the past
• Understanding of the basics of coding as it applies to systems such as Excel and/or Google Data Studio
• Workday migration experience
• You have your PHR or SHRM-CP Certification
• Fluency in the digital product industry

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.