Senior HR Business Partner

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you an accomplished HR Professional, interested in working for a 6000+ employee global software company with a talented HR team, that develops and delivers complex people solutions to drive the company’s strategy forward? If so, this is the role for you.

At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into an Experience as a Service company and transform our People function.

Location: Remote or Hybrid USA

What this role is:

You will work with a team, supporting the people strategies for the North America Sales function to enhance our ability to attract, retain and engage talent. This is a critical role, with a focus on driving end-to-end people strategies. In this role, you will partner with and support leaders within the Sales/Go-To-Market organization in North America. You will work closely with the team as they transform, grow, and evolve and scale.

What this role isn’t:

This isn’t an admin or compliance role. We are looking for a thoughtful human resources business partner experienced in addressing real business challenges with leaders related to employee engagement and our people strategy. You will work directly and hands-on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global COE teams within HR to implement business strategy for recruiting, talent programs, employee engagement, and much more!

What you’ll bring to the table:

We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills as we need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.

Some details about what you’ll do:

• Partner with business leaders to communicate and execute the global people programs as well as providing thought leadership and co-creating solutions.
• Collaborate with leaders to understand their business and talent challenges
• Work as part of a dynamic HR organization and partner with your peers to meet the needs of the business
• Use data analytics to provide insights, add value and support business decisions
• Collaborate to develop industry leading people solutions to problems and drive people leadership capabilities with stakeholders.
• Drive employee engagement activities through periods of significant change
• Coach leaders and people managers through challenges
• Drive a high-performance culture to align talent to business goals
• Various other projects and tasks as required

Minimum requirements:

• You should have a degree. But we value experience more. A lot of it. You will need at least 8-12 years of relevant experience.
• You must be an expert communicator, collaborator, influencer and be committed to supporting business stakeholders and their goals.
• Hands on HRBP experience in a global organization supporting go to market functions.
• Strong leadership knowledge and ability to be a thoughtful partner in guiding and supporting leaders and front line managers in their leadership career journey.
• Ability to think conceptually and problem solve, understanding the impact and outcomes of actions and decisions.
• Strong knowledge of Performance Management and ability to support leaders and front-line managers in building a high performance culture and workforce.
• Experience implementing programs, leading change or transformation.
• Advanced analytical skills, mastery of Excel and PowerPoint, and HR information systems.
• Experience with a fast-paced, agile and accountable organization.
• Ability to travel to key Genesys offices as needed.
• Prior public company experience is a plus.

Genesys has an authentic, transparent culture, with engagement activities very much employee-driven. With people in over 50 countries, we are very passport diverse and truly global. We create an environment that is fun to work in. If you join us, you’ll be joining a fast-paced, high performing team with a modern sensibility towards HR.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$124,700.00 - $231,700.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.