Senior Global EX Knowledge Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

At Adobe, we’re creating a work environment where world-class talent can thrive. We are seeking a dynamic and experienced Global Employee Experience (EX) Knowledge Manager. This transformational role offers a chance to make a meaningful difference for employees by ensuring access to accurate, relevant, and timely information throughout their journey—from HR and onboarding to benefits and wellbeing, learning and development, workplace and security, and more.

The Global EX Knowledge Manager will design, deliver, and oversee a state-of-the-art knowledge program with a focus on exceptional user experiences, seamless self-service, and AI-powered automation. You will serve as both a builder and an operator, driving measurable improvements to experience and productivity.

You will report to the Director of the Office of Transformation, within the Employee & Workplace Experience (EWX) organization. We are a group of ambitious change-makers, strategic program managers, and process/service designers who are passionate about solving problems. You’ll join a team who brings a strong bias to action, works in an agile fashion, and role models our amazing Adobe culture.

What you'll do

• Knowledge Management Strategy: Develop and maintain a global EX knowledge management program, in alignment with Adobe's enterprise-wide knowledge strategy. Implement systematic processes for creating, organizing, storing, and distributing knowledge for employees and support agents. Advise on EX self-service strategy.

• Knowledge Management Operations: Be responsible for the day-to-day operations of the EX knowledge program, ensuring that employee- and agent-facing knowledge assets are effectively maintained. Ensure that all knowledge content is accurate, up-to-date, and aligned with organizational standards, including AI-readiness guidelines.

• Data-Driven Insights and Improvements: Monitor, evaluate, and report on the efficiency and effectiveness of EX knowledge. Analyze employee journeys to find opportunities for improving existing content and creating new assets.

• AI Automation: Leverage AI technologies to automate knowledge management processes, including content creation, classification, search and retrieval, summarization, personalization, and predictive analytics. Advise on EX strategy for employee-facing chatbots and virtual assistants.

• Global Collaboration: Work closely with cross-functional teams around the world to ensure the success of the knowledge program.

• Training and Support: Provide training and support to employees and agents on how to effectively use knowledge management tools and resources. Consistently communicate with authors and other key players.

What you need to succeed

• Bachelor's degree or equivalent experience in Information Management, Business Administration, or a related field

• Demonstrated experience in knowledge management, content strategy, or a related field, or equivalent experience

• Strong understanding of knowledge management principles, methodologies, metrics, and tools

• Experience with AI technologies and their application in knowledge management

• Outstanding analytical and problem-solving skills

• Excellent attention to detail, communication (verbal, written, and visual), and ability to collaborate across multiple groups and functions

• A self-starter who operates independently in a fast-paced, global environment

Preferred qualifications

• Certification in Knowledge Management or related fields

• Experience in the Employee Experience (EX) domain

• Familiarity with self-service technologies and strategies

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $131,700 -- $242,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.