Senior Genesys Cloud CX Engineer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Job Description

We seek an experienced Senior Genesys Cloud CX Engineer engineer to provide design, development, consultancy, and technical support for the Genesys Contact Center Platform. The ideal candidate will be responsible for creating and implementing secure, high-quality routing solutions and offering technical expertise to internal and external stakeholders.

Responsibilities:

• Participate in the design, development, and implementation of Genesys projects.
• Write and review secure, high-quality production code while troubleshooting and debugging as needed.
• Participate in all phases of project life cycles, including planning, implementation, testing, and deployment.
• Collaborate with team members to share knowledge, generate ideas, and identify opportunities for innovation.
• Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
• Provide regular updates on project status and ensure clear, effective communication with stakeholders.
• Create and maintain technical documentation to ensure continuity and clarity.

Qualifications

• 5+ years of professional experience working in a Genesys Cloud CX environment.
• Proficient in at least one major cloud platform (AWS, Azure, or GCP).
• Strong understanding of contact center terminology and call flows.
• Expertise in voice routing and agent migration processes.
• Solid knowledge of scripting, database management (DB), and SQL, with proficiency in at least one programming language.
• Hands-on experience in developing Genesys Cloud Architect flows.
• Certification in any cloud platform is highly desirable.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.