ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
About the Role
Swift provides a range of business and technical and other supporting infrastructure consultancy services across Swift’s customer base. The Senior Financial Services Industry Consultant operates in a medium to complex business and technical environment. The Senior Financial Services Industry Consultant is responsible to support and deliver technical and/or business consulting services. These consultancy engagements aim at helping our customers to ready themselves against product and context changes, to improve their operational efficiency, reduce costs and mitigate operational risks.
This role will have the daily management of projects of various complexities in a customer-facing setup, as well as engagement with internal stakeholders such as the Business Development, Product and other Professional Services teams.
What to expect:
- Project Management
- Manage projects of various complexities and risk (medium to large size), ensuring effectiveness in meeting customer's needs, and deliver the project's expected outcomes
- Assist the internal teams to prepare proposals either based on standardised proposals or customised for more complex offerings.
- Develop and maintain project plans, ensuring timely delivery within agreed functionality, quality, cost, and performance standards
- Monitor, maintain and report to project team, customers, internal stakeholders on the project status on a continuous basis and for the duration of the project
- Manage project risks (security, resources, budget, quality) and escalating issues to senior management when appropriate
- Work with partners and third parties to deliver a project in a prime contractor or subcontractor role (where work is subcontracted to a third party)
- Make sure the project stays on track by pro-actively controlling actual status of cost, schedule, quality, and resources versus plans and by taking corrective action if necessary.
2. Consulting Services Delivery
- Deliver and implement technical and/or business solutions and provide product-related consulting to our customers
- Deliver technical and/or business and operational training on Swift’s products and solutions to our customers
- Assist the customer in their technical and/or business readiness or solution onboardings, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
- Provide pre-sales and proposal scoping review support for customer opportunities from a services perspective
3. Continuous Improvement
- Foster and participate in Continuous Improvement initiatives by engaging with internal/external stakeholders to enhance customer experience.
- Update knowledge management databases and document problem management procedures for both existing and new products/services as required.
- Analyze existing project methodologies to identify inefficiencies and contribute to process improvement
- Design and implement process improvements to optimize project delivery and increase team productivity
What will make you successful:
- Professional background/education: Bachelor’s degree or above in Computer Science or IT related fields, or equivalent experience
- Minimum 10 years of relevant experience in the financial services industry, preferably in banking and payments businesses.
- Language: Fluent in English and Japanese is a must; any other Asian languages is a plus
- Knowledge of SwiftNet, Swift's interface products, and Swift's messaging solutions
- Proven ability to collaborate and contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently
- Ability to contribute in a team environment and deliver under pressure
- High attention to details, strong analytical and problem solving skills
- Technical skillsets on operating systems, servers, and networking
- Occasional weekends and after business hours work can be expected on a need-to basis to support customer go-live activities
- Following additional skills are an asset: Knowledge of Windows Server, AIX or Linux
- Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
- Knowledge of Perl, Java, XML, Bash, JIRA
- Experience with integration middleware and common messaging technologies
- Knowledge in modern integration techniques and technologies, especially Service Oriented Architectures, application server and Web services
- Domain knowledge and interest in business areas such as payments, or securities is a plus
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Top Skills
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
