Senior Executive, IT Infrastructure

Company Description

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY23, the group revenue was RM2.15 billion. 

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day. 

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally.  Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals. 

Building the workforce of the future…Today. We invite you to be part of our team! 

Job Description

Support and maintain all System Application Software and IT Operations to ensure timely delivery of support services and smooth running of the day-to-day operation.

Responsibilities: 

• Effectively deliver support for System Application Software and provide recommendations to improve the overall operations and enhance the applications in order to support current and meet new business requirements.

• Maintain a proactive approach in attending to users’ requests and enquiries, identify and troubleshoot problems, provide advice and follow through in meeting user needs and expectations within a stipulated time to ensure smooth operation of all IT systems applications.

• Facilitate or coordinate project-related activities on the ground with the project team & the vendors.

• Prioritise and manage open issues hardware and software according to Service Level Agreement (SLA) or agreed turnaround time.

• Effective administer and manage all servers and networks, while ensure all backups and contingency processes are performed accordingly.

• Maintain a complete inventory for all IT related equipment, licenses and support contracts and update in a timely manner according to Standard Operating Procedure (SOP) and Policy.

• Implement and enforce system accessibility and user security according to SOP, completion timeline and good practices.

• Assist in every IT related area including intercompany initiatives as and when required to ensure the organisation objectives are met.

• Conduct in-house training to users to create awareness on applications and enhance usage of applications for continuous improvement.

• Perform any other tasks or assignments as directed by the management from time to time.

   

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering or equivalent.
• 2-3 years of working experience in related field.

Additional Information

MFM notable awards and recognitions :

•HR Asia Best Companies to Work For in Asia 2024 (7 years consecutively, from 2018 to 2024)

•HR Asia Most Caring Company Award (5 years consecutively, from 2020 to 2024)

•HR Asia Diversity, Equity & Inclusion (DEI) Award (2 years consecutively, from 2023 to 2024)

•HR Asia Sustainable Workplace Award (2024)

•HR Asia Happiest Workplace Award (2024)