Job Summary
As an Engineering Manager, you will be responsible for leading a multi-disciplinary engineering team, guiding them through agile development practices, and driving the successful delivery of high-quality software products. You will play a key role in shaping the engineering culture, implementing best practices, and ensuring that our platform maintains its high standards of reliability, performance, and security.
Key Responsibilities
- Team Leadership & Development:
- Lead, mentor, and coach a tribe of engineers, including Backend, Frontend, and QC teams, fostering a culture of collaboration and continuous improvement.
- Identify skill gaps and provide growth opportunities for team members through training, mentorship, and career development plans.
- Conduct regular one-on-one meetings, performance reviews, and set measurable objectives to track the team's progress and achievements.
- Project Management & Delivery:
- Oversee the end-to-end delivery of projects, ensuring alignment with business objectives, timelines, and quality standards.
- Implement and optimize agile methodologies following the Spotify model, driving continuous delivery and iterative development.
- Coordinate cross-functional teams to ensure seamless integration of BE, FE, and QC activities.
- Technical Excellence:
- Work closely with architects and tech leads to set the technical direction, guiding the team in making well-informed architectural decisions.
- Promote best practices in coding, design patterns, testing, and documentation to ensure high standards of software quality.
- Collaborate with DevOps and SRE teams to maintain the platform’s 99.99% SLA, emphasizing automation, monitoring, and incident response.
- Process Optimization & Agile Practices:
- Drive process improvements to enhance productivity, reduce bottlenecks, and improve the team's delivery velocity.
- Implement robust KPIs to measure the team's performance, focusing on code quality, deployment frequency, lead time, and defect rates.
- Encourage agile rituals such as sprint planning, retrospectives, and daily stand-ups to ensure alignment and continuous adaptation.
- Stakeholder Management:
- Act as the primary liaison between the engineering tribe and other departments, clearly communicating project status, risks, and dependencies.
- Collaborate with Product Managers to understand the product roadmap and translate it into actionable engineering tasks.
Qualifications & Skills
- Experience:
- 7+ years of experience in software engineering, with at least 3+ years in an engineering management role overseeing cross-functional teams (BE, FE, QC).
- Proven track record of leading teams using agile methodologies, preferably with experience in the Spotify model or similar frameworks.
- Strong experience in building and scaling SaaS platforms, with a focus on reliability, performance, and security.
- Technical Skills:
- Solid understanding of backend and frontend technologies, including experience with modern frameworks, microservices architecture, and cloud-based solutions.
- Familiarity with QA methodologies, automation tools, and continuous integration/continuous deployment (CI/CD) pipelines.
- Hands-on experience with DevOps and SRE practices is a plus.
- Leadership Skills:
- Excellent leadership, coaching, and interpersonal skills with the ability to motivate and inspire diverse engineering teams.
- Strong problem-solving abilities with a proactive approach to identifying risks and finding solutions.
- Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
- Soft Skills:
- Strategic mindset with a focus on driving innovation and delivering business value.
- Strong organizational skills with the ability to handle multiple projects and prioritize effectively.
- Collaborative approach with a focus on building trust and transparency across teams.
What We Do
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
For more info, contact [email protected]