A Senior Voice Operations Engineer is responsible for implementing and maintaining a telecommunications system for an organization. The job involves ensuring the smooth operation of voice and video communications systems, managing telecommunications equipment, troubleshooting and resolving technical issues related to telecommunications as well acting as a point of escalation for Voice Engineers
Job title:
Senior Engineer- Cloud Infra
Job Description:
Support the day-to-day operation of telecommunication systems for internal and external customers.
Manage telecommunications equipment, including PBX, voice gateways, video conferencing systems, and other related equipment.
Monitor and analyse telecommunications system performance to identify potential issues, proactively addressing these.
Troubleshoot and resolve technical issues related to telecommunications, including network connectivity, equipment failures, and software issues, including more complex technical issues.
Collaborate with other IT professionals to integrate telecommunications systems with other enterprise systems, such as email and instant messaging.
Develop and maintain telecommunications system documentation, including procedures, policies, and user manuals.
Perform telecommunications system upgrades and maintenance tasks, including software and hardware upgrades.
Implement security measures to protect the telecommunications system from unauthorized access and ensuring compliance with security policies.
Provide training and support to end-users on the use of telecommunications systems.
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Permanent
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
