Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
We are seeking a Senior Ecommerce Operations Specialist within the EMEA Direct to Consumer organization, headquartered in Amsterdam. Reporting to the Ecommerce Operations Lead, the Senior Ecommerce Operations Specialist will oversee and drive the operations of all EMEA websites, taking a key role in the management and optimization of these platforms.
This senior role will be pivotal in ensuring a world-class digital experience for our customers, leading efforts to optimize site performance, merchandise products effectively, manage ongoing site updates, and ensure seamless execution of marketing campaigns across the EMEA region. The Senior Specialist will collaborate with multiple cross-functional teams on strategic initiatives to enhance site usability, SEO, and conversion rates, while ensuring the accuracy and relevance of the product.
MAJOR ACCOUNTABILITIES:
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Lead the execution of the EMEA operations and on-site campaigns with tasks including, but not limited to:
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Site merchandising
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Product catalog management
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Category maintenance
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Onsite search & sort
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Onsite SEO
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Localization
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Promotions, campaigns & coupons management
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Product launch readiness & campaigns execution
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Take ownership of the ongoing stability of our Ecommerce websites and maintain all site catalogs, ensuring all products, visual merchandising, and campaign displays are accurate and up to date.
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Continuously improve and ensure an outstanding site experience for our customers.
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Work cross-functionally within the business on various projects related to campaign launches, SEO, search reviews, category performance, and A/B testing.
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Partner with our Ecommerce Trade team for any localization projects and updates, requesting translations for websites, and catalog splits for different regions.
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Partner with our Customer Service and CRM Team to align on any relevant upcoming campaigns, customer communications, and customer feedback points.
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Consistently report on campaign performance and site critical metrics, offering strategic insights and action plans for continued progress.
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Lead cross-functional projects and ad-hoc requests focused on regional Ecommerce operations, promotions, category management, and sales growth initiative.
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Mentor and provide guidance to our Ecommerce Operations Intern
REQUIREMENTS FOR SUCCESS:
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Extensive experience in Ecommerce operations within an agency, retail, or consumer product brand, with a proven track record in leading cross-functional initiatives.
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Strong business user experience in an Ecommerce platform, Salesforce Commerce Cloud is preferred.
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Experience working with JIRA & Confluence, InRiver (or other Product Information Management systems).
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Experience with web analytics tools (e.g. Salesforce, Google Analytics)
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Proficient in MS Office programs.
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Onsite SEO experience is a plus.
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Self-starter mentality with the ability to work well in a team environment.
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A deep understanding of the digital customer journey, UX/UI principles, and how to apply them to improve site performance.
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Leadership skills with a proven track record to prioritise multiple complex projects simultaneously.
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Excellent organizational skills and attention to detail, with the ability to thrive in a fast-paced environment.
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Proficient in English and preferably one other European language.
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Applicants need to be based in the Netherlands.
BENEFITS:
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Discretionary Bonus Opportunity
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Discount on the health insurance
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8% holiday allowance
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Flexible Working Hours
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Pension Scheme
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25 days Annual Leave per year
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Up to €250 travel allowance each month
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Hybrid working
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Employee Discount
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Work from home allowance
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Home working equipment
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Sports subscription via OneFit
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Opportunity to work abroad for four weeks per year
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Top Skills
What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.
We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.
Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.
But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
