Senior Disputes Analyst

Work Flexibility: Hybrid

The Dispute Resolution Analyst is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios.

What you will do:

• Support Disputes 800 line for Disputes & Queries
• Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.
• Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers
• Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
• Manage in an organized manner the documentation supporting the dispute resolution process.
• Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
• Drive root-cause resolution of most frequent and significant disputes.
• Run the reports needed to monitor their assigned portfolio of disputes.
• Partner to maintain accurate customer master data elements
• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
• Comply with all internal control procedures to ensure accurate financial records.

What you need:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
• Intermediate to advanced MS Office Suite
• Fluent spoken and written English – B2 as minimum requirement
• Experience on collections-related ERP systems (SAP, Oracle, or others)
• 2 – 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)

Travel Percentage: 20%