Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
The Senior Director of Product Management is a strategic leadership role responsible for defining and driving the product vision, strategy, and execution across the organization. This role involves collaborating with cross-functional teams, including engineering, design, marketing, sales, and customer success, to deliver innovative and customer-centric products that align with business objectives.
This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).
Responsibilities:
Strategic Leadership
- Develop and communicate a compelling product vision and strategy that aligns with the company's overall goals.
- Lead and manage a team of product managers, providing mentorship, career development, and performance management.
- Collaborate with executive leadership to prioritize and align product roadmaps with company objectives.
Product Development
- Oversee the end-to-end product lifecycle, from concept to launch and ongoing optimization.
- Partner with engineering and design teams to deliver high-quality products on time and within budget.
- Ensure customer feedback, market trends, and competitive analysis inform product decisions.
Cross-functional Collaboration
- Work closely with marketing and sales to define go-to-market strategies and ensure successful product launches.
- Collaborate with customer success and support teams to address user needs and enhance product satisfaction.
- Foster a culture of collaboration and accountability across departments.
Data-Driven Decision-Making
- Leverage data and analytics to define product KPIs and measure success.
- Monitor product performance and make data-informed decisions to iterate and improve.
- Stay ahead of industry trends, emerging technologies, and market shifts.
Basic Qualifications:
- 10+ years of Product Management experience, with at least 5 years in a leadership role.
- Proven track record of successfully launching and scaling products in a fast-paced environment.
- Experience managing large teams and collaborating with diverse stakeholders.
- Proficiency in Product management tools (e.g., Jira, Confluence, Aha!) and data analysis platforms.
- Ability to balance short-term tactical needs with long-term strategic goals.
- Customer-focused mindset with a passion for delivering exceptional user experiences.
- Strong analytical and problem-solving skills.
- Strong strategic thinking and business acumen.
- Excellent communication and interpersonal skills.
- Bachelor’s or Master’s degree in Computer science (MBA preferred)
Preferred Qualifications:
- Startup experience
- Enterprise SaaS experience
Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Bay Area, CA
$175,000—$240,000 USD
What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
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