Senior Director, Intelligent Process Automation & AI Solutions - Global Platforms

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

We are seeking a strategic and execution-focused Senior Director of Intelligent Process Automation & AI Solutions - Global Platforms to lead the end-to-end strategy and delivery of the intelligent automation, AI-powered document processing, and AI solutions for our flagship SaaS platform: InSight DXP. This role will be directly responsible for the multi-year strategic vision,  product market fit, roadmap, future innovation, and on-time delivery of capabilities that results in market leadership and sustainable revenue growth globally.

This role requires a seasoned product leader with a proven track record of building platforms and products from the ground up, scaling organizations, and driving impactful business results. This role will report directly into the Chief Technology and Product Officer and is a unique and exciting opportunity for a hands-on leader who thrives on solving complex problems, driving innovation, and delivering high-value solutions to global markets.

Role and Responsibilities

Strategic Leadership

• Develop and execute a comprehensive multi-year product vision and strategy for the intelligent automation, orchestration frameworks, AI-powered document processing, and AI solutions within InSight DXP,  while ensuring alignment with business goals, evolving market opportunities, and regional nuances.

• Lead platform growth driven and market strength in intelligent automation, orchestration frameworks, AI-powered document processing, and AI solutions from zero to one, driving innovation and scaling the content management capabilities for global adoption.

• Integrate cutting-edge AI/ML technologies, including LLMs and AI agents, to automate content understanding and human-like task execution.

• Collaborate with engineering to ensure scalable architecture, reusable models, and automation frameworks

• Drive impactful business outcomes by identifying opportunities for differentiation, opportunities for market expansion, and delivering market-leading solutions.

• Position Iron Mountain as a thought leader in the intelligent automation and low code platform spaces.

• Balance innovation with operational excellence, ensuring scalability, security, and profitability.

Customer-Centric Delivery & Innovation

• Oversee full product lifecycle management, from ideation to launch, with a focus on rapid iteration and SaaS-driven growth.

• Deliver customer-focused solutions that reduce complexity and ensure defensible records retention, discoverability, and archiving.

• Embed low-code configuration tools to enable customer self-service and rapid solution deployment.

• Lead initiatives that drive differentiated capabilities in intelligent document classification, extraction, summarization, and auto-tagging.

• Incorporate Robotic Process Automation (RPA) and intelligent agents to automate repetitive, rule-based processes.

• Champion the use of AI/ML to drive data-driven decision-making and operational efficiency.

Go-to-Market Execution

• Work with customer-facing teams to identify high-impact workflows in finance, HR, insurance, and healthcare that benefit from automation.

• Develop reusable solution templates and accelerators for document-heavy use cases.

• Ensure products deliver measurable ROI and align with customer automation strategies.

• Develop and execute go-to-market strategies for SaaS-based platform offerings, including pricing, packaging, and adoption models, collaborating with Sales, Marketing, and Service Excellence teams to optimize product positioning and customer acquisition.

• Identify and expand into new market segments, ensuring competitive differentiation and alignment with global business goals.

• Partner with sales and marketing teams to drive self-service onboarding, marketplace expansion, and ecosystem integrations.

• Define and implement trial-to-paid conversion experiences to accelerate customer adoption.

• Equip the sales team with the tools, knowledge, and strategies needed to effectively market and sell the DXP platform.

Cross-Functional Collaboration & Innovation

• Work closely with engineering to define architecture and ensure seamless deployment of low-code automation features.

• Collaborate with enterprise customers to gather insights and develop platform accelerators to drive adoption.

• Develop developer and citizen developer enablement programs to enhance user adoption.

• Lead AI-driven innovation initiatives, integrating Generative AI and intelligent automation into the platform.

Operational & Commercial Excellence

• Monitor and manage key performance metrics, including product profitability, sales performance, and customer retention, making data-driven adjustments to maximize impact.

• Address technical debt, prioritize architectural improvements, and deliver a roadmap that supports long-term scalability.

Team Leadership

• Build, mentor, and lead a high-performing product management team, fostering a culture of collaboration, innovation, and customer focus.

• Scale the organization by recruiting top talent, empowering teams, and driving cross-functional alignment.

The Ideal Candidate Characteristics & Credentials

• 10+ years of product management or related experience, with deep expertise in AI/ML and automation-focused technologies.

• Proven experience building SaaS or cloud-based platforms and products from zero to one, scaling organizations, and achieving impactful business results.

• Strong understanding of records management frameworks, data residency, and information lifecycle policies.

• Background in managing low-code platforms, unstructured document management tools, and intelligent document processing solutions.

• Expertise in AI/ML technologies, including LLMs, and their application in solving complex business problems.

• Knowledge of regulatory and compliance ecosystems (e.g., FINRA, HIPAA, GDPR).

• Experience with Microsoft Purview or e-archiving platforms.

• Experience with RPA tools and process automation technologies is a plus. 

Technical Expertise

• Strong understanding of cloud platforms (AWS, Azure, GCP) and APIs.

• Familiarity with SaaS business models, subscription pricing, and customer lifecycle management.

• Strong understanding of AI/ML concepts including LLMs, NLP, and intelligent agents.

• Proven experience with RPA platforms (e.g., UiPath, Automation Anywhere, Power Automate).

• Background in building SaaS-based AI solutions for document-heavy environments.

• Strong technical acumen across AI model deployment, data pipelines, and workflow design.

• Experience with Intelligent Document Processing (IDP) platforms.

Leadership & Strategic Acumen

• Visionary leadership with the ability to anticipate market trends and translate them into actionable strategies.

• Exceptional collaboration and communication skills to work effectively with cross-functional teams and executive leadership.

• A proven ability to inspire teams, foster innovation, and drive organizational growth in dynamic, fast-paced environments.

Education

• Advanced degree (Masters or PhD) in Computer Science, Engineering, Business Administration, or a related field preferred

Category: Technology