Senior Director, Global Services Sales

Boomi is seeking a dynamic and experienced Sr. Director of Services Sales to serve as the ESM (Enterprise Services Management) Global Leader for our organization. This senior leadership role will focus on driving the growth and execution of global services sales strategies, with a focus on Enterprise Services Management (ESM). The Sr. Director will oversee a global team, working across regions to expand market share, elevate customer satisfaction, and deliver exceptional service outcomes. This individual will lead the sales strategy for enterprise-level services, develop relationships with C-suite executives, and collaborate with cross-functional teams to ensure the success of the ESM business unit.

THIS ROLE IS A HYBRID ROLE BASED IN OUR VANCOUVER, BC OFFICE TUESDAY-THURSDAY

How You'll Make An Impact::

Global Services Sales Leadership:

• Lead and manage the global strategy for ESM (Enterprise Services Management) sales, working with regional leaders to drive alignment and achieve sales objectives.

• Set the strategic direction for services sales, including target setting, forecasting, and revenue generation across all global markets.

• Develop and implement a comprehensive sales strategy to enhance service delivery, customer adoption, and market growth in the ESM space.

• Build, coach, and manage a high-performance, globally distributed services sales team, ensuring continuous professional development and achievement of sales targets.

Revenue Growth and Market Expansion:

• Drive significant revenue growth in the ESM services portfolio through both new customer acquisition and the expansion of existing client relationships.

• Identify, target, and close high-value enterprise opportunities while maintaining a focus on strategic, long-term client relationships.

• Develop and implement initiatives to penetrate new markets and verticals with ESM services offerings.

• Ensure that the sales pipeline is healthy, accurately tracked, and properly managed to meet financial and strategic goals.

Client Relationship Management and Strategic Advisory:

• Cultivate relationships with key decision-makers and C-suite executives across global enterprises, acting as a trusted advisor in ESM solutions.

• Lead complex, multi-stakeholder sales cycles, including contract negotiations, deal structuring, and service agreements.

• Proactively engage with enterprise clients to identify opportunities for service optimization, solution expansion, and future strategic engagements.

• Ensure that client satisfaction remains high throughout the sales cycle and post-sale execution, working closely with delivery and customer success teams.

Collaboration and Cross-Functional Teamwork:

• Work closely with Product Management, Marketing, and Customer Success teams to ensure service offerings align with market demands, customer pain points, and evolving industry trends.

• Provide valuable feedback and insights to the product and engineering teams to improve the service offerings and address client requirements.

• Partner with regional sales leaders and delivery teams to ensure smooth execution of services sales and successful implementation of solutions across diverse geographies.

Market Intelligence and Competitive Positioning:

• Stay ahead of market trends and competitive landscapes, particularly in the ESM space, to position services offerings effectively and identify new growth areas.

• Leverage industry research, competitive intelligence, and customer feedback to inform the development of differentiated service offerings.

• Promote thought leadership within the organization and externally by representing the company at industry events, conferences, and forums.

Performance Measurement and Reporting:

• Regularly assess and report on the performance of the global services sales team, providing clear visibility into progress against targets, forecasts, and strategic initiatives.

• Monitor the success of service offerings post-sale, ensuring smooth transitions to delivery teams and maintaining ongoing client satisfaction.

• Utilize analytics and sales performance metrics to drive decisions and continuous improvement within the sales process.

The Experience You Bring:

• Bachelor’s degree in Business, Technology, or a related field (MBA or advanced degree preferred).

• 10+ years of experience in global services sales, with at least 5 years in a senior leadership role focused on Enterprise Services Management (ESM) or a similar services domain.

• Proven success in leading high-performing, geographically distributed sales teams.

• Deep experience in the ESM space, including IT services, enterprise service management solutions, or related fields such as SaaS or cloud-based enterprise solutions.

• Exceptional ability to drive revenue growth and build strategic, long-term relationships with enterprise-level clients.

• Expertise in managing complex global sales cycles, including strategic selling, large deals, and high-level negotiations.

• Strong leadership skills, with experience managing a team, mentoring, and creating a collaborative and results-driven culture.

• Advanced knowledge of sales and CRM tools and the ability to utilize data to drive decision-making and process improvements.

• Excellent verbal and written communication skills, including the ability to present at an executive level.

• A deep understanding of market dynamics, emerging trends, and competitive pressures within the ESM and broader services space.

Bonus Points If You Have::

• Experience in working with global service delivery teams and managing cross-functional initiatives.

• Proven track record of working with clients across multiple industries (e.g., financial services, manufacturing, healthcare).

• In-depth understanding of modern IT infrastructure, cloud computing, and digital transformation initiatives within enterprise organizations.

• Experience working with diverse global markets 

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position ranges from $307,400 - $384,250 USD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.