Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for serving as the main leadership point of contact in all matters related to client concerns and needs while overseeing a team of account managers. Additionally, this role is responsible for leading the day-to-day activities to build and strengthen client relationships to achieve long-term partnerships.
This position...
- Maintains accurate client records, keeping track of any contract updates and renewals.
- Oversees comprehensive project reviews and prepare detailed review documents.
- Conducts thorough research on upcoming and ongoing projects to ensure successful execution of all project plans.
- Develops a deep understanding of contract terms, payment methodologies, and technology and other shared service offerings.
- Manages receipt, review and response of liquidated damage and/or corrective action notices from Clients. As well as any subsequent remediation required.
- Maintains awareness of key Client metrics, working with shared service leaders (Call Center, Product) to drive business goals and obtain operational excellence.
- Analyzes analytics related to RNS, utilization, mileage and cost to inform decision making.
- Analyzes data related to operational performance, prepares presentations for client meetings.
- Maintains thorough documentation of meetings, action items, and follow up tasks.
- Reviews trends and metrics to ensure optimal utilization and performance.
- Builds and maintains relationships with key stakeholders, understands business goals and navigates complex stakeholder environments to facilitate project success and mutual ROI.
- Handles and resolves escalated member complaints effectively.
- Leads tiger team calls and resolutions committees to manage mitigation plans and performance trackers surrounding Corrective Action Plans, Quality Improvement Plans and Performance Improvement Plans.
- Collaborates with the Sales and Marketing teams to drive client retention and growth strategies.
- Introduces clients to our services and understands their organizational culture.
- Reviews contracts and statements of work (SOW).
- Aligns with client IT for deep dives and handle implementation pre-work.
- Manages de-implementation tasks across functional client teams.
- Oversees offboarding processes and ensure smooth project execution, escalating issues as necessary.
- May lead projects and perform other duties as assigned.
- Determines appropriate resourcing of staff in order to achieve goals and objectives.
- Builds an effective leadership team through mentoring and formal education that focuses on management and project management principles.
- Defines annual Key Performance Indicators aligned with corporate goals.
- Manages and mentors employees and/or managers on performance gaps, career development opportunities, and strategies.
- Manages and coaches employees and/or managers on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
- Recognizes others’ contributions and share credit for success.
- Owns attainment of high employee satisfaction and retention.
- Leads development of program and initiatives within group to attain high employee satisfaction.
- Prepare and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.
We are interested in speaking with individuals with the following...
- Bachelor's Degree in Business Administration, Project Management, or related field preferred. Master's Degree preferred.
- Twelve (12) plus years experience in project management.
- Eight (8) plus years leadership responsibility.
- Proven track record in managing large, complex projects and leading cross-functional teams.
- Leadership abilities to manage cross-functional teams and resolve complex issues.
- Experience with CAPs, QIPs, PIPs, and notices of deficiency management.
- Or equivalent combination of education and/or experience.
- Master in the use of project management and analytics tools.
- Masterful analytical skills and experience with metric/dashboard monitoring.
- Masterful ability to build and maintain relationships with key stakeholders.
- Exceptional problem-solving skills and ability to handle escalated issues effectively.
- Outstanding understanding of contract terms, payment methodologies, and liquidated damages.
- Exceptional interpersonal and communication skills.
Salary: $159,900.00 - $215,900 annually.
This role is bonus eligible based on individual and company performance.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]
Top Skills
What We Do
Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation, monitoring, and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
We believe social and economic factors such as where you live, work or learn should never be a barrier to care. These factors, known as the social determinants of health, lead to inequities in our healthcare system and it’s our mission to close that gap by making connections to care. To make a world of difference, one member at a time. That’s what drives us.
Why Work With Us
We work with a range of clients: public and private payers, health systems, hospitals and universities. All united in purpose to better connect people with care.
If you want your work to positively impact the lives of others, we want to hear from you.
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