Senior Director, Client Learning & Adoption (R-16878)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

The Senior Director, Client Learning & Adoption will work with product, sales, and service team members to create and deliver the best possible educational experience for our flagship and growing solutions.

The Senior Director, Client Learning & Adoption is responsible for identifying and advocating educational needs, both for the average user as well as for custom requests.

The Senior Director, Client Learning & Adoption will Analyze user adoption via CRM tools and build expertise in a particular line of business and coordinates education in line with all other new user communication to ensure clients are quickly finding value in our solutions.

Key Responsibilities

• Lead a team of 5+ highly skilled Client Learning & Adoption team members who provide our customers with expert educational support needed to grow revenue through our customers’ consumption and enablement of D&B key products.
• Provide voice of customer, industry thought leadership, plan execution, and strong partnership across all D&B business units including but not limited to Sales, Product, Marketing, and Sales Enablement.
• Use your specific knowledge and expertise in the areas of client learning to create new artifacts, documentation, and webinars ensuring D&B assets continuously meet clients’ ever changing business goals and focus on key product features.
• Work with overall Customer Solutions & Success leadership team to set strategy, annual and quarterly team goals, tracking efforts towards goals, and use of Gainsight PX to drive customer satisfaction.
• Coach team member development to cultivate a best-in-class resource coverage model for client learning onboarding and ongoing support.
• Collaborate with Sales and Sales Enablement teams to drive the use, creation, and sales of client learning paid training opportunities.
• Additional duties as assigned.

Essential Skills

• Combined work experience of 10+ years in driving/leading customer training programs to Fortune 500 clients, combined with data management/consulting engagement support to all size businesses from large, complex customers to small less data mature businesses across a range of industries.
• 5+ years of experience leading teams of 5+ people.
• Ability to coach team members in a highly complex, changing environment to ensure timely completion of client learning deliverables.
• Ideal candidate is results oriented, self-starter who can effectively influence across multiple role levels, drive priorities, and own outcomes. Strong communication, interpersonal, planning and problem-solving skills are required. Excellent communication delivery to drive client learning and adoption. Demonstrated ability to manage a geographically remote team of associates in a manner that instills a strong belief in achieving team goals, focuses on preparedness, creates a passion for winning and personal development/growth.
• Ability to collaborate with others on the needs of the client, recommend content for the client’s use cases.
• Innovation to find better ways to support the training needs of the client and set specific measures for the client’s success, use current training data to guide training decisions.
• Experience in promoting the value of education with the client, advocate for the needs of the client, bring insights from the market to promote training resources, and promote the value of training with colleagues.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success with the ultimate goal of monetizing training.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Education and Experience

• Bachelor's Degree - Required
• Master's Degree -Preferred

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members. 

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k & Employee Stock Purchase Plan with company matching. 

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

· Learn more about our benefits: http://bit.ly/41Yyc3d.

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.